Service Improvement Support Manager
Hywel Dda University Health Board
This job is now closed
The post holder will lead and support on a range of service improvement initiatives and service developments including capital and revenue projects across the Mental Health & Learning Disabilities Directorate. Projects will encompass service delivery improvements, partnership initiatives, commissioning projects, including qualitative and quantitative improvements and environmental (estate) improvements.
The post holder will lead and support on all aspects of the commissioning cycle for Third Sector early intervention and prevention services including; service reviews, procurement, finance, governance, and performance management.
We are looking for a strong team player, with excellent organisational, planning and time-management skills, and who can work well under pressure and to tight time-scales.
Candidates should have a proven ability to problem solve and create ideas & concepts, whilst remaining pragmatic and open to new challenges. You will be motivated and be able to manage a range of service improvement initiatives using established recognised project and change management methodologies.
This is a fantastic opportunity to play a pivotal role in shaping the future of Mental Health and Learning Disability services and to be part of a dynamic and forward-looking organisation where you can develop your career and broaden your horizons.
Main duties of the job
Responsible for leading and supporting the development of project/improvement plans for the delivery of specific projects within the MH&LD Directorate.
To take responsibility for the implementation of specific projects as delegated by the Service improvement Manager, including the organisation and allocation of resources and materials, and the effective management of budget where allocated.
To lead, motivate, engage and guide staff involved in the projects/improvement areas ensuring regular communication is made, feedback is obtained, meetings are held, minutes kept, appropriate reports are presented and agreed actions are implemented.
To provide advice and support on Third Sector contracting issues in relation to commissioning, contracts, and performance both to the Health Board and tocontractors.
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Working with clinicians and staff across the Directorate and wider organisation, the post holder will promote innovation and best practice in bringing about service change in support of national priorities and drivers, responsive to local health need.
The post holder will lead and provide support and advice to Service Improvement Managers, Heads of Service and clinicians in the Directorate on project delivery of the service improvement agenda to bring about a modernised, patient focused service.
Lead and support on all aspects of the commissioning cycle for Third Sector early intervention and prevention services commissioned by the Mental Health & Learning Disabilities Directorate, including; service reviews, procurement, finance, governance, and performance management.
Experience of improvement models, process redesign and change management is essential and experience of project evaluation and review methods is desirable. An understanding of current NHS performance and service improvement initiatives and targets is also essential.
You will find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 19.12.2023
Qualifications & Knowledge
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).