Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO SECONDMENT.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
There is a new opportunity for an Administrative Assistant to provide comprehensive, front desk/administrative support to the Dental Department.
The post holder will provide first point of contact for the department and will be responsible for a variety of administrative and clerical duties, including managing incoming calls, enquiries and booking of patients.
The post holder will need to have excellent organisational skills and will be required to demonstrate appropriate computer literacy.
Main duties of the job
Manages incoming telephone calls and enquires, which may be of a complex and sensitive nature, taking messages accurately, forwarding in a timely manner, ensuring confidentiality.
To undertake clerical duties in the form of receiving and booking in patients, recording patient details. To access previous records for patients attending for dental treatment, using the Dental software EXACT.
Communicate with patients to ensure medical history, consent forms and any other relevant information needed are completed on arrival.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Educatedto GCSE level or literacy/numeracy L1 or equivalent
- RSA/OCR II qualification or equivalent demonstratable skills
- Computer literate and experience of using microsoft packages
Desirable
- Some knowledge of the Community Dental Service
Experience
Essential
- Experience of customer service first point of contact support
- Experience of working as part of a team, or on own initiative
- Experience of prioritising own workload and meeting deadlines
Desirable
- Previous experience in similar post
Aptitudeand Abilities
Essential
- Ability to communicate clearly and effectively, face to face and by telepone
- Excellent organisational skills
- Ability to use initiative to defuse difficult situations involving patients
Desirable
Values
Essential
- Ability to support and demonstrate PTHB values and behaviours
Other
Essential
- Flexible in approach to work and the changing needs of colleagues and the service
- Undertake training and personal development as required
- Ability to travel across PTHB sites
Person Specification
Qualifications
Essential
- Educatedto GCSE level or literacy/numeracy L1 or equivalent
- RSA/OCR II qualification or equivalent demonstratable skills
- Computer literate and experience of using microsoft packages
Desirable
- Some knowledge of the Community Dental Service
Experience
Essential
- Experience of customer service first point of contact support
- Experience of working as part of a team, or on own initiative
- Experience of prioritising own workload and meeting deadlines
Desirable
- Previous experience in similar post
Aptitudeand Abilities
Essential
- Ability to communicate clearly and effectively, face to face and by telepone
- Excellent organisational skills
- Ability to use initiative to defuse difficult situations involving patients
Desirable
Values
Essential
- Ability to support and demonstrate PTHB values and behaviours
Other
Essential
- Flexible in approach to work and the changing needs of colleagues and the service
- Undertake training and personal development as required
- Ability to travel across PTHB sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
