Job summary
Work within Patient Services and/or Administration supporting Hospital Services including Out-Patients.
Main duties of the job
We are seeking a motivated and enthusiastic addition to the Patient Services team to assist in the efficient and accurate processing of WPAS information and hospital appointment booking.
You will be required to process referrals from receipt through to appointment booking using the partial booking WPAS function and adhering to waiting list guidelines and Health Records procedures. You will be patient focused with good communication and telephone skills able to work under own initiative as well as within a small team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of basic education
- Computer literate and experience of using Microsoft packages including Word and Excel
- RSA or NVQ 2 in IT skills or relevant work experience
Desirable
- Previous experience in administrative clerical duties
- Ability to speak Welsh
Aptitude Abilities
Essential
- Ability to deal face to face with members of the public, patients and clinicians
- Good telephone manner
- Ability to use initiative to defuse difficult situation involving patients
- Ability to work as part of a team or on own initiative
- Ability to deal sympathetically with patients and relatives
Other
Essential
Values
Essential
Person Specification
Qualifications
Essential
- Good standard of basic education
- Computer literate and experience of using Microsoft packages including Word and Excel
- RSA or NVQ 2 in IT skills or relevant work experience
Desirable
- Previous experience in administrative clerical duties
- Ability to speak Welsh
Aptitude Abilities
Essential
- Ability to deal face to face with members of the public, patients and clinicians
- Good telephone manner
- Ability to use initiative to defuse difficult situation involving patients
- Ability to work as part of a team or on own initiative
- Ability to deal sympathetically with patients and relatives
Other
Essential
Values
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
