Job summary
We are recruiting a Band 7, Children's Regional Patient Experience Lead to work across the Health Board in all three geographical areas (six counties). This post is permanent and full time.
The post holder will work across children's services and have a thematic lead for children's learning disabilities services. The post holder will be required to work closely with children, young people, families/carers and professionals and will need to demonstrate compassionate leaderships skills, which are respectful and empower the rights of the child.
The post holder will work alongside the two existing patient experience leads to support regional and national work-streams including the BCUHB Children's Charter, NYTH/NEST Framework and No Wrong Door Recommendations.
Main duties of the job
BCUHB is committed to engaging with our patients and service users to listen and learn from their experiences to become improvement focused on care pathways. To support this commitment, we are looking for an enthusiastic, motivated and innovative individual to join our Children's Learning Disability service to work alongside Patient Experience colleagues in CAMHS services and Neurodevelopmental Services.
You are expected to have excellent communication skills, have the ability to work on your own initiative, problem solve, prioritise your workload, manage projects and meet agreed deadlines.
For more information please contact:
Wendy Pinder, Deputy Head of Nursing, CAMHS, ND and LD East Jane Berry, CAMHS Patient Experience Lead - jane.berry3@wales.nhs.uk
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- oEducated to degree level or working towards with substantial experience of working within a healthcare/social care setting.
- oMasters level qualification or working towards relevant to healthcare.
- oECDL Qualification or equivalent level of experience
Desirable
- Counselling qualification
Experience
Essential
- Practical experience of managing complaints in NHS
- Experience of undertaking audit work and patient satisfaction surveys/focus groups.
- Experience of writing reports for Senior Managers
- Experience of managing and developing internal communications.
- Line and project management experience
- Experience of working in a customer orientated environment
- Experience of using social media and telemedicine as part of enhancing patient experience and outcomes.
Desirable
- Experience of working with children and young people with additional learning needs
Skills
Essential
- Evidence of good organisational skills.
- Excellent communication and interpersonal skills
- Effective report writing skills
- Proven analytical ability and evaluation skills
- Effective leadership skills demonstrated at a senior level
- Effective problem solver
- Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health and Safety issues.
- Ability to chair highly complex /highly emotional meetings.
- Able to make decisions based on highly complicated and sometimes incomplete information
Desirable
- Demonstrate strategic awareness
- Able to interpret statistical information
- Able to use a range of software packages
Attributes
Essential
- Proven ability to be a self starter, with high personal motivation and inspire team players.
- Able to work under pressure and to tight deadlines
- Modern vision for patient care and MDT working.
- High personal standards of performance and professionalism.
- Caring, responsive, objective and unbiased when responding to concerns, views and feedback.
- Demonstrates flexibility in working environment
- Able to undertake home visits to meet with complainants, or meet with advocates outside Health Board premises.
- Team player.
Person Specification
Qualifications
Essential
- oEducated to degree level or working towards with substantial experience of working within a healthcare/social care setting.
- oMasters level qualification or working towards relevant to healthcare.
- oECDL Qualification or equivalent level of experience
Desirable
- Counselling qualification
Experience
Essential
- Practical experience of managing complaints in NHS
- Experience of undertaking audit work and patient satisfaction surveys/focus groups.
- Experience of writing reports for Senior Managers
- Experience of managing and developing internal communications.
- Line and project management experience
- Experience of working in a customer orientated environment
- Experience of using social media and telemedicine as part of enhancing patient experience and outcomes.
Desirable
- Experience of working with children and young people with additional learning needs
Skills
Essential
- Evidence of good organisational skills.
- Excellent communication and interpersonal skills
- Effective report writing skills
- Proven analytical ability and evaluation skills
- Effective leadership skills demonstrated at a senior level
- Effective problem solver
- Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health and Safety issues.
- Ability to chair highly complex /highly emotional meetings.
- Able to make decisions based on highly complicated and sometimes incomplete information
Desirable
- Demonstrate strategic awareness
- Able to interpret statistical information
- Able to use a range of software packages
Attributes
Essential
- Proven ability to be a self starter, with high personal motivation and inspire team players.
- Able to work under pressure and to tight deadlines
- Modern vision for patient care and MDT working.
- High personal standards of performance and professionalism.
- Caring, responsive, objective and unbiased when responding to concerns, views and feedback.
- Demonstrates flexibility in working environment
- Able to undertake home visits to meet with complainants, or meet with advocates outside Health Board premises.
- Team player.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
To be confirmed upon appointment but travel across the region is required
To be confirmed upon appointment
To be confirmed upon appointment
LL33 0HH
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
