IT Support Officer

Job summary

Our vision and strategy is to "Transform patient care,safety and outcomes through digital technology and transformation to enhance ways of working"We're on an exciting journey to deliver major change and propel ICT to become a customer-centric service that leverages technology and innovation to deliver exceptional value to our customers.Through our Digital Strategy we will streamline our operations, optimise our resources,and foster a culture of collaboration and continuous improvement.Are you ready for the challenge to support this transformation? If so, then read on.You'll be joining the User Experience and be responsible for supporting, maintaining and improving a range of clinical and non clinical systems used across the organisation.This includes working closely with healthcare professionals to understand their requirements,configuring and optimising systems to meet clinical workflows, and ensuring these systems are reliable, secure, and compliant with patient safety standards.We are looking for a proactive, detail-oriented professional with experience in supporting clinical applications in a healthcare setting. You will be able to work under pressure in a fast-paced environment, use your communication skills to translate technical issues into clear language for clinical staff, and collaborate effectively with teams to ensure changes to clinical systems are understood, adopted smoothly, and support safe, efficient patient care.

Main duties of the job

What are we looking for, the person:

We're looking for an enthusiastic, customer focused problem solver who thrives in a fast paced clinical environment. You'll have a natural ability to explain technical matters in a clear, supportive way to healthcare staff of all technical abilities. You will be adaptable, organised, and able to prioritise tasks to meet tight clinical and operational deadlines. A team player with a positive attitude, you'll take ownership of your work and be eager to develop your skills in line with evolving both national and local digital systems, in line with patient care needs.

Experience:You'll bring proven experience of providing ICT support within a healthcare or similarly regulated environment, ideally within a large or complex organisation. You will be confident in supporting and maintaining clinical systems such as Electronic Patient Records (EPR), Patient Administration Systems (PAS), diagnostic reporting systems, and other NHS digital applications. A solid understanding of operating systems, networking principles, and information governance requirements in a healthcare context is essential.

Experience of using a service desk system to log, track, and resolve incidents is required, along with the ability to work to ITIL based processes. Knowledge of NHS data standards, clinical workflows, and the integration of systems across different care settings would be an advantage - though full training on local systems will be provided.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.