Job summary
Exciting Leadership Opportunity: Health Services Manager, Betsi Cadwaladr University Health Board
Are you an experienced, highly motivated manager ready to make a significant impact within NHS Wales? An exceptional opportunity has arisen for a dedicated Band 7 Health Services Manager to lead a Health Board-managed practice in the West Integrated Health Community.
This pivotal role requires comprehensive practice management, integral to the strategic and operational development of the Practice. With a patient list of around 7,000, we seek a people-oriented leader with robust knowledge of HR, practice management, business management, and financial oversight.
You will bring significant health service management experience, demonstrating the ability to implement and manage change effectively in a multi-disciplinary environment. Proven leadership, communication, and negotiation skills are crucial.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Main Duties of the Job
The Health Services Manager will lead and manage a busy Primary Care Centre. This includes:
?Strategic Management and Planning: Develop and implement practice strategy, aligning with local needs, Health Board, and Cluster priorities. Update the practice development plan annually and contribute to the Area Cluster Development Plan.
?Financial Management: Manage budgets, maximize income opportunities, oversee cash/cheque handling, and private fee charging.
?People: Manage staffing levels, oversee staff induction, training, appraisal systems, and manage sickness per Health Board policies.
?Patient Services: Develop and manage patient services, ensuring compliance with guidelines and NHS contractual obligations. Oversee appointment/prescribing systems, surgery timetables, and manage complaints. Conduct patient satisfaction surveys and ensure Welsh Language standards compliance.
?Information Management and Technology: Plan IT implementation, ensure effective use of EMIS web, and maintain IT data security, backup, and disaster recovery plans.
?Organisational Management: Lead system development, maintain premises, ensure fire/security systems, and manage procurement.
?Communication and Engagement: Manage internal and external communication with Health Board teams and outside agencies, prepare reports, and negotiate.
? Contribute to/write Business Cases:Collect and collate complex data for reports.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
Essential Requirements:
Master's degree, or equivalent experience in a health-related subject (or working towards).
Significant health service management experience.
High competence in office IT and clinical information systems.
Experience in preparing complex business/service development plans.
Sound knowledge of National strategies and Primary Care issues.
Desirable Skills:
Project/Change Management qualifications or experience.
Experience in GMS practice.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
Essential Requirements:
Master's degree, or equivalent experience in a health-related subject (or working towards).
Significant health service management experience.
High competence in office IT and clinical information systems.
Experience in preparing complex business/service development plans.
Sound knowledge of National strategies and Primary Care issues.
Desirable Skills:
Project/Change Management qualifications or experience.
Experience in GMS practice.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Master's degree, or equivalent highly developed experience in a health related subject or working towards with completion within 3 years
Desirable
- Evidence of Continual Professional Development
- Project Management Qualification/ level of work experience and knowledge
- Change management qualification/level of work experience and knowledge.
Knowledge
Essential
- Knowledge of service delivery across a range of clinical specialities including acute, primary care, community, mental health, paediatrics, dental and pharmacy.
Desirable
- Understanding of clinical governance, evidence based practice, NICE guidelines
- Ability to implement principles of audit to effect change.
Experience
Essential
- Significant relevant health service management experience working with multi-disciplinary teams.
- Evidence of experience / ability to implement and manage change in a multi-disciplinary environment and the impact across other areas
- Evidence of collaborative working to improve service performance.
- Ability to provide examples of real progress against key objectives in the development and delivery of services
- Experience of Financial and HR management in a complex organisation
- Experience in managing human resource issues and conflict resolution
- Experience in preparing, producing and negotiating complex business and service development plans.
Desirable
- Experience of management in GMS practice.
- Experience with patient and public involvement.
- Participation in national forums.
- Experience of partnership working with agencies from the health and social care spectrum
Skills
Essential
- Ability to work autonomously with no close supervision
- Ability to deliver performance requirements within set deadlines
- Ability to lead a wide variety of unrelated projects and issues on a daily basis
- Ability to problem solve and make decisions.
- Ability to lead, motivate and inspire
- Excellent verbal and non-verbal communication skills, including presentation skills.
- Ability to initiate/respond/influence positive change
- Ability to manage highly complex and contentious issues
- Able to analyse, interpret and communicate complex information in a way others can understand
- Able to effectively contribute to a team, demonstrate understanding of multi-disciplinary team working at a senior level.
Desirable
- Ability to speak Welsh
- Teaching/mentoring skills
- Demonstrates strategic awareness.
Person Specification
Qualifications
Essential
- Master's degree, or equivalent highly developed experience in a health related subject or working towards with completion within 3 years
Desirable
- Evidence of Continual Professional Development
- Project Management Qualification/ level of work experience and knowledge
- Change management qualification/level of work experience and knowledge.
Knowledge
Essential
- Knowledge of service delivery across a range of clinical specialities including acute, primary care, community, mental health, paediatrics, dental and pharmacy.
Desirable
- Understanding of clinical governance, evidence based practice, NICE guidelines
- Ability to implement principles of audit to effect change.
Experience
Essential
- Significant relevant health service management experience working with multi-disciplinary teams.
- Evidence of experience / ability to implement and manage change in a multi-disciplinary environment and the impact across other areas
- Evidence of collaborative working to improve service performance.
- Ability to provide examples of real progress against key objectives in the development and delivery of services
- Experience of Financial and HR management in a complex organisation
- Experience in managing human resource issues and conflict resolution
- Experience in preparing, producing and negotiating complex business and service development plans.
Desirable
- Experience of management in GMS practice.
- Experience with patient and public involvement.
- Participation in national forums.
- Experience of partnership working with agencies from the health and social care spectrum
Skills
Essential
- Ability to work autonomously with no close supervision
- Ability to deliver performance requirements within set deadlines
- Ability to lead a wide variety of unrelated projects and issues on a daily basis
- Ability to problem solve and make decisions.
- Ability to lead, motivate and inspire
- Excellent verbal and non-verbal communication skills, including presentation skills.
- Ability to initiate/respond/influence positive change
- Ability to manage highly complex and contentious issues
- Able to analyse, interpret and communicate complex information in a way others can understand
- Able to effectively contribute to a team, demonstrate understanding of multi-disciplinary team working at a senior level.
Desirable
- Ability to speak Welsh
- Teaching/mentoring skills
- Demonstrates strategic awareness.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
