Betsi Cadwaladr University Health Board

Bank Emergency Care Administrator

The closing date is 20 July 2025

Job summary

An exciting opportunity has arisen to join the Emergency Care Directorate's Administration Team at Ysbyty Gwynedd.

The successful candidate will be the first point of contact for patients, relatives and visitors to the Emergency Department and SDEC and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

You will possess a good standard of education, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Emergency Department and SDEC.

The Emergency Department Reception provides 24/7 cover, 365 days per year, therefore the working hours will be flexible and will include early, late and night shifts.

The SDEC Receptionists work from 08.00 - 20.00 Monday to Friday and include early and late shifts.

Main duties of the job

To provide an efficient reception and administration service to the Emergency Care Directorate whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum, pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

050-AC485-0725W

Job locations

Ysbyty Gwynedd

Penrhosgarnedd

Bangor

LL57 2PW


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

  • English and Maths to GCSE or Equivalent
  • NVQ Level 3 Customer Care (or equivalent)

Experience

Essential

  • Previous Clerical/Office/Reception Experience
  • Customer Service Experience

Desirable

  • Previous NHS Experience
Person Specification

Qualifications

Essential

  • English and Maths to GCSE or Equivalent
  • NVQ Level 3 Customer Care (or equivalent)

Experience

Essential

  • Previous Clerical/Office/Reception Experience
  • Customer Service Experience

Desirable

  • Previous NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Gwynedd

Penrhosgarnedd

Bangor

LL57 2PW


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Gwynedd

Penrhosgarnedd

Bangor

LL57 2PW


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Support Manager - Emergency Care

Tina Roberts

tina.roberts4@wales.nhs.uk

03000851055

Details

Date posted

11 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,433 to £26,060 a year per annum, pro rata

Contract

Bank

Working pattern

Flexible working

Reference number

050-AC485-0725W

Job locations

Ysbyty Gwynedd

Penrhosgarnedd

Bangor

LL57 2PW


Supporting documents

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