Job summary
We are pleased to announce an exciting opportunity for a Band 3 Validation Clerk to join our newly established validation team at Betsi Cadwaladr University Health board to provide RTT support to specialty teams and act as a hub of knowledge for managing pathways across BCU.
Do you have a proactive approach with excellent organisational skills, experience of patient pathway validation and waiting list management? If so, this is an exciting opportunity to join the BCUHB Validation Team where the successful candidate will benefit from learning and development opportunities to support career progression.
The successful candidate will be an experienced user of WPAS with a passion for managing data according to RTT rules and have the ability to work on own initiative, with time management skills and organise own workload effectively. The post holder will work to ensure robust systems / processes are in place and maintained to ensure effective monitoring of data quality issues.
If you wish to discuss this vacancy in more detail , please contactSarah Parry - Validation Manager: Sarah.parry9@wales.nhs.uk
Main duties of the job
- To provide focus and centralised efforts into the analysis of patient pathways to ensure the health board's PTL and relevant waiting lists are clean and appropriate.
- Investigate and interrogate the Health Board's PAS systems efficiently and accurately to provide RTT status, eliminate errors as identified and ensure any corrections that are identified are forwarded to the relevant department for action.
- Extracting patient demographics from the Trust system, validating and cleansing of the waiting list adhering to the BCU Access Policy.
- Work as a team to ensure all patient cohorts are validated appropriately.
- Provide advice and support to specialty pathway trackers for any data quality issues.
- Using internal BCU data tools and systems to analyse and present information appropriately.
- Engaging with patients as part of establishing their current pathway.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Good General Standard of Education (e.g. GCSE Maths and English A-C) and above or equivalent)
- NVQ level 3 or equivalent knowledge and experience and willing to work towards this qualification
- Evidence of ongoing personal development
- Strong IT skills in relation to Microsoft packages including word
- Previous knowledge and experience of PAS and other databases, software systems used in the NHS and office environment experience
- Understanding of Validation & management of waiting lists
Desirable
- Knowledge of RTT guidelines and pathway validation
- Statutory Mandatory Training as per Health Board Policy
- Understanding of Basic medical terminology
Experience
Essential
- Experience of working in an acute hospital/GP practice
- Experience dealing with the General Public
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Ability to work as part of a team
- Experience in a role which required knowledge of RTT and pathway validation.
Desirable
- Previous medical records or hospital based clerical experience
- Knowledge of RTT
- Experience of engaging with vulnerable and anxious patients and their carers
Aptitude and Abilities
Essential
- Good verbal and written communication skills and a good telephone manner
- Able to meet tight deadlines and able to prioritise workload
- Good Keyboard skills for regular use of computer systems
- Frequent and prolonged use of telephones
- Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload.
- Able to concentrate on Administrative duties whilst dealing with regular interruptions.
- Awareness of local/National Waiting List Management Policy and knowledge of Waiting times.
- Understanding of the reporting structure in terms of supervision
- Knowledge of the Data Protection Act and ability to handle patient data and information in a confidential and sensitive fashion
Desirable
- Competent in the use of Microsoft Office
- Proficient in health board patient information systems e.g. WPAS, WCP, EPRO, CITO
- Ability to speak Welsh
- Knowledge of the Caldicott Guidelines
Values
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Appreciate the needs of patients, carers and Health Care Professionals
- Ability to keep calm when dealing with difficult phone calls from patients
- Must be able to demonstrate an understanding of equality and diversity
- Highly Motivated, Tactful and Diplomatic
- Calm and Positive
- Attention to detail
- Enthusiastic and motivated
- Methodical and well organised
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Other
Essential
- Ability to work well under pressure and to tight deadlines
- Ability to work between the hours of 8am-6pm
Desirable
- Able to drive between Health Board sites if necessary
Person Specification
Qualifications and/or Knowledge
Essential
- Good General Standard of Education (e.g. GCSE Maths and English A-C) and above or equivalent)
- NVQ level 3 or equivalent knowledge and experience and willing to work towards this qualification
- Evidence of ongoing personal development
- Strong IT skills in relation to Microsoft packages including word
- Previous knowledge and experience of PAS and other databases, software systems used in the NHS and office environment experience
- Understanding of Validation & management of waiting lists
Desirable
- Knowledge of RTT guidelines and pathway validation
- Statutory Mandatory Training as per Health Board Policy
- Understanding of Basic medical terminology
Experience
Essential
- Experience of working in an acute hospital/GP practice
- Experience dealing with the General Public
- Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
- Ability to work as part of a team
- Experience in a role which required knowledge of RTT and pathway validation.
Desirable
- Previous medical records or hospital based clerical experience
- Knowledge of RTT
- Experience of engaging with vulnerable and anxious patients and their carers
Aptitude and Abilities
Essential
- Good verbal and written communication skills and a good telephone manner
- Able to meet tight deadlines and able to prioritise workload
- Good Keyboard skills for regular use of computer systems
- Frequent and prolonged use of telephones
- Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload.
- Able to concentrate on Administrative duties whilst dealing with regular interruptions.
- Awareness of local/National Waiting List Management Policy and knowledge of Waiting times.
- Understanding of the reporting structure in terms of supervision
- Knowledge of the Data Protection Act and ability to handle patient data and information in a confidential and sensitive fashion
Desirable
- Competent in the use of Microsoft Office
- Proficient in health board patient information systems e.g. WPAS, WCP, EPRO, CITO
- Ability to speak Welsh
- Knowledge of the Caldicott Guidelines
Values
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Appreciate the needs of patients, carers and Health Care Professionals
- Ability to keep calm when dealing with difficult phone calls from patients
- Must be able to demonstrate an understanding of equality and diversity
- Highly Motivated, Tactful and Diplomatic
- Calm and Positive
- Attention to detail
- Enthusiastic and motivated
- Methodical and well organised
Desirable
- Welsh Speaker (Level 1) or willingness to work towards
Other
Essential
- Ability to work well under pressure and to tight deadlines
- Ability to work between the hours of 8am-6pm
Desirable
- Able to drive between Health Board sites if necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
