Job summary
To provide a comprehensive reception, administration and clerical service for the Pulmonary Function and Sleep Ventilation Service working as part of a multidisciplinary team in the co-ordination, provision and delivery of an effective high quality service to BCUHB and external contracts.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Provide a friendly and comprehensive reception service to all staff visiting the department.
Arrange and send out a variety of appointments ensuring the departmental diaries are kept updated e.g. the booking of out-patient clinics and in-patient studies.
Ensure that the case notes for all patients attending the clinics are prepared and made available along with a clinic list to meet set standards.
Type clinic letters to a set standard and prepare letters for internal and external posting checking patient details
File documentation relating to patient care in the relevant case notes to ensure information is accurate and up to date for future reference.
Assist with general photocopying wherever necessary to meet departmental standards.
Assist with general photocopying wherever necessary to meet departmental standards.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 2 or equivalent experience
Desirable
- ECDL
- Typing qualification RSA 2 or equivalent
- Customer Service
Experience
Essential
- Working in office environments 12 months plus
- Effective communications
Desirable
- Previous NHS experience
- Understands the management of waiting lists
Skills
Essential
- Effective communication skills, both verbal and written
- Friendly telephone manner
- Ability to work to deadlines within a busy office environment
- Good administrative and clerical skills
- Act in a confidential manner
- Work to deadlines
Desirable
- Conversant with Microsoft packages
- Oracle
Knowledge
Essential
- Data Protection
- Confidentiality
Desirable
- Knowledge of medical terminology
- Knowledge of WPAS
Personal Qualities
Essential
- Good communication and interpersonal skills
- Able to work as part of a team
- Good organisation and time management skills
Other Relevant Requirements
Essential
- Flexible approach to work
- Committed to continuous development
Desirable
- Ability to Speak Welsh
- Appreciative of the health care environment
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 2 or equivalent experience
Desirable
- ECDL
- Typing qualification RSA 2 or equivalent
- Customer Service
Experience
Essential
- Working in office environments 12 months plus
- Effective communications
Desirable
- Previous NHS experience
- Understands the management of waiting lists
Skills
Essential
- Effective communication skills, both verbal and written
- Friendly telephone manner
- Ability to work to deadlines within a busy office environment
- Good administrative and clerical skills
- Act in a confidential manner
- Work to deadlines
Desirable
- Conversant with Microsoft packages
- Oracle
Knowledge
Essential
- Data Protection
- Confidentiality
Desirable
- Knowledge of medical terminology
- Knowledge of WPAS
Personal Qualities
Essential
- Good communication and interpersonal skills
- Able to work as part of a team
- Good organisation and time management skills
Other Relevant Requirements
Essential
- Flexible approach to work
- Committed to continuous development
Desirable
- Ability to Speak Welsh
- Appreciative of the health care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
