Job summary
An opportunity has arisen to join a busy special care baby unit providing comprehensive administrative support to the nursing staff and doctors within the unit. We are looking to recruit a permanent member of staff for 16 hours per week.
Main duties of the job
We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team.
You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care.
You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality.Applicants must also have a good standard of education.
Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing.
The ability to speak Welsh is essential for this role.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- English/Maths GCSE or equivalent
Desirable
- NVQ 2 in Administration
- NVQ in Customer Service
- ECDL
Experience
Essential
- Working with the public
- Working in a busy environment
- Experience of Customer Service
- General experience of administration functions
Desirable
- Previous experience working within the health care sector
Skills
Essential
- IT/Computer literate
- Effective communication skills
Desirable
- Experience of using WPAS
- Case note tracking
- RADIS
- BADGER NET
- Understanding of the importance of maintaining medical records
Knowledge
Essential
- Knowledge of data protection and patient confidentiality
Desirable
- Understanding of risk management and health and safety
Personal Qualities
Essential
- Ability to work without direct supervision
- Ability to prioritise workload
- Organised, punctual, reliable, self motivated
- To function efficiently under pressure and to meet deadlines.
- Confident
- Good telephone manner
- Team player
- Able to maintain confidentiality
- Friendly
- Flexible approach to work
Other Relevant Requirements
Essential
- Welsh Speaking (minimum of level 3)
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
Person Specification
Qualifications
Essential
- English/Maths GCSE or equivalent
Desirable
- NVQ 2 in Administration
- NVQ in Customer Service
- ECDL
Experience
Essential
- Working with the public
- Working in a busy environment
- Experience of Customer Service
- General experience of administration functions
Desirable
- Previous experience working within the health care sector
Skills
Essential
- IT/Computer literate
- Effective communication skills
Desirable
- Experience of using WPAS
- Case note tracking
- RADIS
- BADGER NET
- Understanding of the importance of maintaining medical records
Knowledge
Essential
- Knowledge of data protection and patient confidentiality
Desirable
- Understanding of risk management and health and safety
Personal Qualities
Essential
- Ability to work without direct supervision
- Ability to prioritise workload
- Organised, punctual, reliable, self motivated
- To function efficiently under pressure and to meet deadlines.
- Confident
- Good telephone manner
- Team player
- Able to maintain confidentiality
- Friendly
- Flexible approach to work
Other Relevant Requirements
Essential
- Welsh Speaking (minimum of level 3)
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
