Job summary
We are looking for an enthusiastic and motivated individual to support the Wrexham Child Health Department Reception. This is a part time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients/carers and other professional colleagues. Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.
The ability to speak Welsh is essential for this role.
Main duties of the job
The post holder will provide a professional and efficient reception service within the Child health reception area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- GCSE Level A-C
- Welsh Speaker
Desirable
- NVQ or equivalent qualification/experience
- ECDL
Experience
Essential
- Previous Customer Service/Receptionist experience
Desirable
- Experience in all office procedures within an NHS environment
- Knowledge of WPAS
Knowledge & Skills
Essential
- Welsh Speaker
- Able to work to deadlines
- Able to communicate with all staff groups patients and families
Desirable
- Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook
- Demonstrate excellent communications skills
Personal Qualities
Essential
- Approachable and professional in dealing with our service users
- Ability to work alone or as a member of a team
- Able to manage own workload
- A flexible approach towards duties and responsibilities
Other
Essential
- Friendly and efficient telephone manner
- Remain calm under pressure
Person Specification
Qualifications
Essential
- GCSE Level A-C
- Welsh Speaker
Desirable
- NVQ or equivalent qualification/experience
- ECDL
Experience
Essential
- Previous Customer Service/Receptionist experience
Desirable
- Experience in all office procedures within an NHS environment
- Knowledge of WPAS
Knowledge & Skills
Essential
- Welsh Speaker
- Able to work to deadlines
- Able to communicate with all staff groups patients and families
Desirable
- Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook
- Demonstrate excellent communications skills
Personal Qualities
Essential
- Approachable and professional in dealing with our service users
- Ability to work alone or as a member of a team
- Able to manage own workload
- A flexible approach towards duties and responsibilities
Other
Essential
- Friendly and efficient telephone manner
- Remain calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
