Betsi Cadwaladr University Health Board

Therapies Administrator/Receptionist

The closing date is 09 June 2025

Job summary

Therapy Services administration are looking to appoint a highly motivated person to work within a busy Physiotherapy Department based within Royal Alexandra Hospital.

The post holder will be a member of the admin team, which provides both a clerical and telephone operator service, for the Physiotherapy Department and administration support to Therapy Services.

Therapy Services comprises of Dietetics, Occupational Therapy, Physiotherapy, Podiatry & Orthotics, Speech and Language Therapy and Administration. Each area has it's own Head of Service who is accountable to the Area Director of Therapy Services.

Main duties of the job

The successful candidate must be an effective communicator, have good interpersonal skills and work in a flexible and organised manner. He/she must have a good standard of education.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC371-0625W

Job locations

Royal Alexandra - Colwyn Bay Hospital - Llandudno Hospital

Marine Drive - Hesketh Road - Hospital Road

Rhyl - Colwyn Bay - Llandudno

LL18 3AS


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

  • Good general education
  • Typing qualification or equivalent experience

Desirable

  • NVQ Level 2 Admin or Customer Service

Experience

Essential

  • Admin experience in Customer Service

Desirable

  • Experience within a busy office environment

Skills

Essential

  • Excellent communication skills
  • Excellent organisational skills
  • Ability to speak welsh

Desirable

  • Knowledge of patient administration system
Person Specification

Qualifications

Essential

  • Good general education
  • Typing qualification or equivalent experience

Desirable

  • NVQ Level 2 Admin or Customer Service

Experience

Essential

  • Admin experience in Customer Service

Desirable

  • Experience within a busy office environment

Skills

Essential

  • Excellent communication skills
  • Excellent organisational skills
  • Ability to speak welsh

Desirable

  • Knowledge of patient administration system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Royal Alexandra - Colwyn Bay Hospital - Llandudno Hospital

Marine Drive - Hesketh Road - Hospital Road

Rhyl - Colwyn Bay - Llandudno

LL18 3AS


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Royal Alexandra - Colwyn Bay Hospital - Llandudno Hospital

Marine Drive - Hesketh Road - Hospital Road

Rhyl - Colwyn Bay - Llandudno

LL18 3AS


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Sandra Bickerstaff

sandra.bickerstaff@wales.nhs.uk

03000855932

Details

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC371-0625W

Job locations

Royal Alexandra - Colwyn Bay Hospital - Llandudno Hospital

Marine Drive - Hesketh Road - Hospital Road

Rhyl - Colwyn Bay - Llandudno

LL18 3AS


Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)