Self Management Facilitator/ Call Handler

Job summary

This post is Fixed term/Secondment for 8 months until 31/03/2026 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Are you looking to be part of an exciting team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's, first point of contact for patients services?

As a Single Point of Contact (SPOC) and Self Care Service Facilitator, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P's delivery.

We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.

Main duties of the job

An exciting opportunity has been created for a self management facilitator to join the Self Care Team in BCU. This role is fixed term and will involve supporting patients as a Health Coach and facilitating the delivery of Self management education specifically to support the Health and Wellbeing courses. Predominantly working from home via a teams enabled laptop.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you enjoy a challenge, with a passion for helping others or wish to start fresh, then Betsi Cadwaladr University Health Board (BUHBC) North Wales has all the ingredients you need. We are the largest health organization in Wales, providing a full range of primary, community, mental health and acute and elective hospital services to a population of around 700,000 people across North Wales. Join our team and get the support you need, in line with our Organizational Values and 'Proud to Lead' capability framework.

Enjoy being part of working with committed leadership at all levels, and be assured that we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Check your email account regularly. Successful candidates will receive all recruitment correspondence via the email address registered on the application form.

Applications are allowed to be submitted in Welsh. An application submitted in Welsh will not be treated less favourably than an application submitted in English.