Job summary
An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our AMD Service. The post is based in Wrexham Hospital and will provide effective and efficient running of the AMD Pathway by way of processing referrals into the service in a timely manner, being first point of contact to patients and providing the AMD team with general administrative support. The role involves being an integral member of the Admin Team working under direction from the Pathway co-ordinator and Ophthalmology Speciality Manager and requires co-ordinating and administering the pathway and processing patient correspondence.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
Main duties include:
Help and support all members of the team by having a flexible approach to both workload and working pattern through management of own workload and providing advice and mentoring of new members of staff.
Process referrals forms to ensure patients are put on the AMD waiting list using the hospital computer system (WPAS).
Check patient demographic on receipt of referral ensuring patient fulfils the criteria for the AMD service.
Inform Line Manager of any anticipated problems related to patients being seen and treated within their agreed waiting time. Arrange, book and contact patients to fill clinics working to patient booking rules.
Maintain a database to monitor patient progress with the AMD Service, recording of referral information and relevant patient feedback information.
To ensure appropriate scheduling of clinics and appointments are made within a specific timescale alerting Pathway Coordinator and Speciality Manager of any lack of capacity and seek advice for a solution.
Typing of clinic letters using EPRO system.
Print confirmation of appointment letters and dispatch to patients.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Educated to NVQ level 3 or equivalent NHS experience.
- Typing RSA Stage III or equivalent qualification/experience
- OCR Stage 3 and Word processing or equivalent qualification/experience
- Knowledge/Experience of Medical Word Processing and Medical Terminology
- Good general education to include English and Maths
Desirable
- AMSPAR Medical Secretarial Qualification
- NVQ in administration
- ECDL
Experience
Essential
- Proven Administration/Secretarial Experience
- Computer literate and experience in using Office, Word and Excel
- Experience of working as part of a team
- Touch typing & Audio typing with high level of accuracy
- Knowledge of Minute taking
- Previous experience in a health care environment
Desirable
- Experience of working in NHS setting (Primary/Secondary Care)
Knowledge
Essential
- Excellent IT skills
- Organisation - ability to manage diaries, set up filing systems, work to deadlines and prioritise work load.
- Able to use electronic information systems.
- Good communication and interpersonal skills over the telephone, in person and by letter.
- Ability to prioritise and organise workload effectively.
- Excellent verbal and nonverbal communication skills
- Ability to concentrate and focus on tasks with frequent interruptions
- Ensure all filing is undertaken in a timely manner and accurately
- Proven working knowledge of RTT and waiting list management within the NHS
- Booking of patient appointments
Desirable
- Clinical governance
- Working knowledge of WPAS
Personal Qualities
Essential
- Flexible to working hours dependent on the service needs.
- Enthusiastic and motivated.
- Able to use own initiative
- Ability to cope under pressure
Desirable
- Working to relevant remit
Other relevant requirements
Essential
- Complete Mandatory Training and attend training sessions pertinent to the post i.e. Myrddin, Welsh Demographic Service, Welsh Clinical Portal, Referral to treatment etc
Desirable
- Ability to speak Welsh is desirable
Person Specification
Qualifications
Essential
- Educated to NVQ level 3 or equivalent NHS experience.
- Typing RSA Stage III or equivalent qualification/experience
- OCR Stage 3 and Word processing or equivalent qualification/experience
- Knowledge/Experience of Medical Word Processing and Medical Terminology
- Good general education to include English and Maths
Desirable
- AMSPAR Medical Secretarial Qualification
- NVQ in administration
- ECDL
Experience
Essential
- Proven Administration/Secretarial Experience
- Computer literate and experience in using Office, Word and Excel
- Experience of working as part of a team
- Touch typing & Audio typing with high level of accuracy
- Knowledge of Minute taking
- Previous experience in a health care environment
Desirable
- Experience of working in NHS setting (Primary/Secondary Care)
Knowledge
Essential
- Excellent IT skills
- Organisation - ability to manage diaries, set up filing systems, work to deadlines and prioritise work load.
- Able to use electronic information systems.
- Good communication and interpersonal skills over the telephone, in person and by letter.
- Ability to prioritise and organise workload effectively.
- Excellent verbal and nonverbal communication skills
- Ability to concentrate and focus on tasks with frequent interruptions
- Ensure all filing is undertaken in a timely manner and accurately
- Proven working knowledge of RTT and waiting list management within the NHS
- Booking of patient appointments
Desirable
- Clinical governance
- Working knowledge of WPAS
Personal Qualities
Essential
- Flexible to working hours dependent on the service needs.
- Enthusiastic and motivated.
- Able to use own initiative
- Ability to cope under pressure
Desirable
- Working to relevant remit
Other relevant requirements
Essential
- Complete Mandatory Training and attend training sessions pertinent to the post i.e. Myrddin, Welsh Demographic Service, Welsh Clinical Portal, Referral to treatment etc
Desirable
- Ability to speak Welsh is desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
