Job summary
An exciting opportunity has arisen for an enthusiastic and highly organised Team Leader to join our Endoscopy team within Ysbyty Gwynedd Hospital. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective booking service.
The ability to speak Welsh is essential for this post.
Please note that this post will be linked in with our 7 day working rota, therefore you may be asked to come into work during a weekend.
Main duties of the job
The post holder will work alongside the booking team, nursing staff, Doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient focused booking service. The post holder will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.
High levels of customer service and excellent communication / interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount.
The hours of work are 37.5 per week. This post is Welsh essential.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ 4 in Admin/customer care or equivalent experience
Desirable
- ILM Team Leading qualification or equivalent qualification or experience
Experience
Essential
- Previous office experience
- Previous staff management experience
Desirable
Aptitute & Abilities
Essential
- Previous experience of supervising and managing staff.
- Able to use electronic information systems
- Able to record information accurately
- Organisation - ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks
- Previous experience of communicating confidential information.
- Knowledge of patient confidentiality.
- Ability to speak Welsh
Desirable
- Previous experience using the hospital WPAS or similar system
Personal Qualities
Essential
- Enthusiastic, motivated and approachable
- Offer a degree of flexibility with working hours
- Be able to meet the challenges of a changing organisation
Other
Essential
- Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary
Person Specification
Qualifications
Essential
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ 4 in Admin/customer care or equivalent experience
Desirable
- ILM Team Leading qualification or equivalent qualification or experience
Experience
Essential
- Previous office experience
- Previous staff management experience
Desirable
Aptitute & Abilities
Essential
- Previous experience of supervising and managing staff.
- Able to use electronic information systems
- Able to record information accurately
- Organisation - ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks
- Previous experience of communicating confidential information.
- Knowledge of patient confidentiality.
- Ability to speak Welsh
Desirable
- Previous experience using the hospital WPAS or similar system
Personal Qualities
Essential
- Enthusiastic, motivated and approachable
- Offer a degree of flexibility with working hours
- Be able to meet the challenges of a changing organisation
Other
Essential
- Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
