Job summary
Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information? Are you a team player, who strives to exceed goals, with a proactive attitude? Do you enjoy learning and developing in a fast paced environment? Do you have experience working with Excel Spreadsheets? Are you able to analyse data and report back any findings? If so this job could be perfect for you.
We have an opportunity to join the Home First Team as a vital admin assistant. The successful post holder will manage the day to day data entries of patient trackers and assist the Clinical Flow team with escalations/queries/chasing.
This role is essential to the Clinical flow team to progress the discharge of patients within the hospital/community hospitals.
Full training will be provided to the post holder on the area of work and also the Home First Admin role in full.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will support the delivery of a comprehensive high quality Patient Flow service in cooperation with the Home First team. They will work independently and as part of a team and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway. To ensure accurate information gathering and data input.
Be responsible for sharing relevant information within the team, making self and others aware of data related to tasks and activity where appropriate.
Collect and collate information as directed by the administration lead and Home First Bureau team ensuring accuracy and timely updates
The post holder will have excellent communication skills and will act with an efficient, professional and friendly manner to ensure that the patient, relative, colleague receives an effective, supportive and efficient service, advising on access to and use of services. Will answer telephone calls into the department in a professional and courteous manner and will use knowledge and skills to answer and deal with them.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- ECDL or equivalent experience working with Microsoft packages
- NVQ Level 3 or equivalent qualification/work experience
Desirable
- Evidence of continuing professional
Personal Qualities
Essential
- Flexible and adaptable.
- Ability to prioritise own work against a background of change and uncertainty
- Ability to manage time
- Ability to recognise and evaluate issues, and when to escalate them
- Ability to sustain accuracy of work and achieve a consistently high standard under pressure
- Ability to remain calm and professional under pressure
Desirable
- Self-motivated, proactive, and innovative.
Skills
Essential
- Good working knowledge of Excel
- Ability to develop and sustain relationships with a wide range of individuals and within the group
- Excellent numerate, oral and written skills
- Able to work in a bust office environment and deal with a number of different tasks
- Ability to prioritise workload
- Ability to analyse and evaluate data to inform improvement recommendations
Desirable
- Knowledge of NHS structures and processes
Experience
Essential
- Experience using databases
- Ability to work to agreed timetables/deadlines
- Experience of working with Microsoft programmes
- Experience analysing/extracting relevant information
Desirable
Person Specification
Qualifications
Essential
- ECDL or equivalent experience working with Microsoft packages
- NVQ Level 3 or equivalent qualification/work experience
Desirable
- Evidence of continuing professional
Personal Qualities
Essential
- Flexible and adaptable.
- Ability to prioritise own work against a background of change and uncertainty
- Ability to manage time
- Ability to recognise and evaluate issues, and when to escalate them
- Ability to sustain accuracy of work and achieve a consistently high standard under pressure
- Ability to remain calm and professional under pressure
Desirable
- Self-motivated, proactive, and innovative.
Skills
Essential
- Good working knowledge of Excel
- Ability to develop and sustain relationships with a wide range of individuals and within the group
- Excellent numerate, oral and written skills
- Able to work in a bust office environment and deal with a number of different tasks
- Ability to prioritise workload
- Ability to analyse and evaluate data to inform improvement recommendations
Desirable
- Knowledge of NHS structures and processes
Experience
Essential
- Experience using databases
- Ability to work to agreed timetables/deadlines
- Experience of working with Microsoft programmes
- Experience analysing/extracting relevant information
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
