Betsi Cadwaladr University Health Board

Therapies Administrator

Information:

This job is now closed

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 10 MONTHS DUE TO FUNDING UNTIL 31.3.26.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity has arisen to provide therapy administrator support to our North Wales Adult Weight Management Service based in St Asaph.

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive booking support for Therapy services, demonstrating a courteous, professional and sensitive manner at all times.

Main duties of the job

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive booking support for Therapy services, demonstrating a courteous, professional and sensitive manner at all times.

To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

The post holder will also be required to be part of the wider team and assist with the general administrative support to the Weight Management service (to include reception duties and booking patient appointments) as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Part-time

Reference number

050-AC261-0425

Job locations

Dietetic Department, Clwyd Alyn Building

72, Ffordd William Morgan

St Asaph

LL17 0JD


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

  • Good general education.
  • Typing OCR/RSA Stage II or equivalent qualification/experience

Desirable

  • ECDL
  • NVQ Level 2 in relevant Administration or Customer Services

Experience

Essential

  • Admin experience in customer/patient service role

Desirable

  • Experience of working within the NHS (healthcare environment)
  • Experience within busy office environment

Aptitude and Abilities

Essential

  • Ability to prioritise workload
  • Excellent communication skills.
  • Excellent organisational skills
  • To function efficiently under pressure and to meet deadlines.
  • Good knowledge of IT and Windows applications

Desirable

  • Knowledge of Patient Administration system/ ORACLE
  • Ability to speak Welsh

Values

Essential

  • Approachable and professional in dealing with people and able to deal with difficult/emotional situations
  • Ability to work alone or as a member of a team.
  • A flexible attitude toward duties and responsibilities
Person Specification

Qualifications and/or Knowledge

Essential

  • Good general education.
  • Typing OCR/RSA Stage II or equivalent qualification/experience

Desirable

  • ECDL
  • NVQ Level 2 in relevant Administration or Customer Services

Experience

Essential

  • Admin experience in customer/patient service role

Desirable

  • Experience of working within the NHS (healthcare environment)
  • Experience within busy office environment

Aptitude and Abilities

Essential

  • Ability to prioritise workload
  • Excellent communication skills.
  • Excellent organisational skills
  • To function efficiently under pressure and to meet deadlines.
  • Good knowledge of IT and Windows applications

Desirable

  • Knowledge of Patient Administration system/ ORACLE
  • Ability to speak Welsh

Values

Essential

  • Approachable and professional in dealing with people and able to deal with difficult/emotional situations
  • Ability to work alone or as a member of a team.
  • A flexible attitude toward duties and responsibilities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Dietetic Department, Clwyd Alyn Building

72, Ffordd William Morgan

St Asaph

LL17 0JD


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Dietetic Department, Clwyd Alyn Building

72, Ffordd William Morgan

St Asaph

LL17 0JD


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Lead/ Dietitian

Jennifer Devin

jennifer.devin@wales.nhs.uk

03000854410

Details

Date posted

16 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum pro rata

Contract

Fixed term

Duration

10 months

Working pattern

Part-time

Reference number

050-AC261-0425

Job locations

Dietetic Department, Clwyd Alyn Building

72, Ffordd William Morgan

St Asaph

LL17 0JD


Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)