Job summary
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Trauma and Orthopaedic services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected.
The ability to speak Welsh is essential for this post - minimum level 3.
Main duties of the job
The postholder will be part of a cohesive and integrated admin function. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
Act as first point of contact in reception for all enquiries and referrals to the service, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
Act as first point of contact in reception for all enquiries and referrals to the service, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required and deal with miscellaneous queries from public, sometimes of a sensitive and disturbing nature.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
Desirable
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential
- Experience in customer service environment
Desirable
- Experience within busy office environment
Aptitude and Abbilities
Essential
- Ability to speak Welsh
- Ability to prioritise workload
- Excellent communication skills
- Excellent organisational skills
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications:
- Patient administration system
Desirable
- Knowledge of Patient Administration system/ ORACLE
Values & Other
Essential
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- A flexible attitude toward duties and responsibilities
- Ability to work alone or as a member of a team.
- Friendly Telephone Manner
Person Specification
Qualifications
Essential
Desirable
- NVQ Level 2 in relevant Administration or Customer Services
Experience
Essential
- Experience in customer service environment
Desirable
- Experience within busy office environment
Aptitude and Abbilities
Essential
- Ability to speak Welsh
- Ability to prioritise workload
- Excellent communication skills
- Excellent organisational skills
- To function efficiently under pressure and to meet deadlines.
- Good knowledge of IT and Windows applications:
- Patient administration system
Desirable
- Knowledge of Patient Administration system/ ORACLE
Values & Other
Essential
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations
- A flexible attitude toward duties and responsibilities
- Ability to work alone or as a member of a team.
- Friendly Telephone Manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
