Job summary
To provide secretarial and administrative support to the HR Human Resources Team and WOD Heads of Service ensuring discretion and confidentiality at all times. The post holder will be required to operate efficiently and effectively, providing proactive administrative support to the HRHR Team and smoothly co-ordinate day-to-day secretarial arrangements for the Heads of Service.
The post holder will be a first point of contact for the Human Resources Team and screen incoming calls from other Health Board staff, members of the public and external departments or agencies, responding in a tactful and courteous manner, prioritising the issues, making decisions concerning appropriate information disclosure and adhering to timescales. The post holder will work closely with the HRHR Managers and HR Officers HR to ensure incoming calls are correctly triaged and directed on appropriately to provide a high quality response.
Liaison and communication with Workforce and Organisational Development (WOD) secretarial and administration staff and Health Board secretarial staff will be a key element of this role.
Main duties of the job
To provide secretarial and administrative support to the HR Team. Most of this information / correspondence is sensitive and must be dealt with ensuring discretion and confidentiality at all times.
To be a first point of contact and screen incoming calls for the Head of HR from Health Board staff, members of the public and external departments or agencies, responding swiftly and efficiently in a tactful and courteous manner, making decisions concerning appropriate information disclosure and adhering to timescales.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifcations
Essential
- GCSE English and Maths
- NVQ level 3 or equivalent level of experience
- Typing qualification RSA 3 or equivalent
- ECDL
Desirable
- ECDL Advanced in Word & Excel
- Working towards CIPD qualification
Experience
Essential
- Proficiency in clerical and administrative procedures
- Proficient in Microsoft Office software
- Work without supervision
- Experience of handling confidential information Employee Relations issues
Desirable
- Work across various disciplines within an NHS organisation
- Human Resources Experience
Skills
Essential
- Excellent and effective communication skills, both verbal and written.
- Excellent administrative and clerical skills.
- Excellent organisation and time management skills.
- Good attention to detail
- Excellent IT skills
- Ability to work flexibly
- Ability to work to set deadlines
- Ability to demonstrate a high level of interpersonal skills
- Ability to deal with highly confidential and sensitive situations
- Time-management and project management skills in order to prioritize conflicting workload demands
- Ability to work on own initiative, and organise own workload effectively
- Ability to achieve targets and objectives
- Ability to produce ESR reports
Knowledge
Essential
- I.T. systems
- Office (Work, Excel, PowerPoint etc)
PERSONAL QUALITIES
Essential
- Excellent communication and interpersonal skills
- Self-motivating
- Able to work alone and as part of a team
- Shows resilience and stamina under pressure
Other
Essential
- Able to deal with confidential and sensitive information.
- Ability to make timely travel arrangements.
- Flexibility in hours/location
Person Specification
Qualifcations
Essential
- GCSE English and Maths
- NVQ level 3 or equivalent level of experience
- Typing qualification RSA 3 or equivalent
- ECDL
Desirable
- ECDL Advanced in Word & Excel
- Working towards CIPD qualification
Experience
Essential
- Proficiency in clerical and administrative procedures
- Proficient in Microsoft Office software
- Work without supervision
- Experience of handling confidential information Employee Relations issues
Desirable
- Work across various disciplines within an NHS organisation
- Human Resources Experience
Skills
Essential
- Excellent and effective communication skills, both verbal and written.
- Excellent administrative and clerical skills.
- Excellent organisation and time management skills.
- Good attention to detail
- Excellent IT skills
- Ability to work flexibly
- Ability to work to set deadlines
- Ability to demonstrate a high level of interpersonal skills
- Ability to deal with highly confidential and sensitive situations
- Time-management and project management skills in order to prioritize conflicting workload demands
- Ability to work on own initiative, and organise own workload effectively
- Ability to achieve targets and objectives
- Ability to produce ESR reports
Knowledge
Essential
- I.T. systems
- Office (Work, Excel, PowerPoint etc)
PERSONAL QUALITIES
Essential
- Excellent communication and interpersonal skills
- Self-motivating
- Able to work alone and as part of a team
- Shows resilience and stamina under pressure
Other
Essential
- Able to deal with confidential and sensitive information.
- Ability to make timely travel arrangements.
- Flexibility in hours/location
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
