Service Improvement Manager

Job summary

The Transformation and Improvement team are looking for a confident, highly motivated individual with excellent organisational, interpersonal and communications skills to undertake the role of Service Improvement Manager. The successful candidate will be an enthusiastic, determined individual with excellent communication skills who is experienced in delivering improvement initiatives and is passionate about improving quality of care. The post-holder will work closely with different clinical and non-clinical teams to support the improvement agenda.

Applicants will have significant experience in the use of a variety of IT systems and be able to analyse and present complex data and write reports.

Main duties of the job

• The post holder will in conjunction with the Head of Improvement be responsible for co-coordinating the management of Improvement Programmes of work and to monitor and report on progress against performance indicators.
• The post holder will act as both educator and change agent and is required to develop the team to deliver service improvements. The post holder is expected to be central to the delivery of a BCU wide training programme in Improvement Methodology.
• The post holder will be required to identify opportunities for improvement from evidence-based need assessment, and through evidence of change and medical advances published through a variety of sources.
• The post holder is required to work with Divisional board members, clinical teams, patients and carers, and members of the wider health economy to priorities service improvement work, enabling service re-design to be tested prior to full implementation. The post holder is expected to provide expert advice on service re-design, improvement methodology, and change management and work with workforce re-design staff to align service and workforce re-design for the benefits of patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.