Job summary
An exciting opportunity has arisen to contribute to the delivery and development of library services at Glan Clwyd Hospital. We are seeking an enthusiastic and approachable customer service orientated individual to join our small and friendly team, to provide a range of library services to Health Board staff and students on placement.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The successful candidate will be the first point of contact for library users, and duties will include staffing the front desk, answering enquiries, providing book loans and renewals as well as carrying out general housekeeping duties and routine library administrative procedures.
A requirement of the role is the ability to work as part of a team and also to be able to use own initiative and manage the work load. You will have a flexible, adaptable approach to the role to meet changing service needs.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
- Assist users to locate materials held by the library, including showing library users how to search the library catalogue and locate books on the shelves
- Re-shelve books in classification order, and tidy and maintain the sequence daily
- Identify and solve any general technical problems for library users in relation to computers, printers and photocopiers
- Search online catalogues to source journals articles and books to fulfil users requests
- Provide an induction to new library members, which includes orientation around the library and an overview of the resources, facilities and services available
- Create displays of library materials to promote the use of resources and services
- An important part of the role is promoting the library and supporting users to access and make effective use of services, resources and facilities.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
- Assist users to locate materials held by the library, including showing library users how to search the library catalogue and locate books on the shelves
- Re-shelve books in classification order, and tidy and maintain the sequence daily
- Identify and solve any general technical problems for library users in relation to computers, printers and photocopiers
- Search online catalogues to source journals articles and books to fulfil users requests
- Provide an induction to new library members, which includes orientation around the library and an overview of the resources, facilities and services available
- Create displays of library materials to promote the use of resources and services
- An important part of the role is promoting the library and supporting users to access and make effective use of services, resources and facilities.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- Minimum 5 GCSEs grade C or above or equivalent, including English & Maths
- Relevant vocational qualification at Level 3 e.g. Library & Information NVQ or equivalent experience
- Evidence of continuous professional development
- Awareness of health & safety regulations
- Thorough knowledge of using IT software and applications e.g. MS Office, including Teams
Desirable
- A levels or equivalent
- ECDL
- An Understanding of relevant legislation including GDPR, Data Protection and copyright
- Knowledge of the ALMA Library Management System or other Library Management System
- Knowledge of Medical Terminology
Experience
Essential
- Previous experience in a customer focused service
- Experience of office and administration procedures
Desirable
- Experience of library and information work
- Understanding/awareness of role of Libraries within healthcare
- Experience of working in an administrative role within the NHS
- Experience of using social media (to promote services)
Aptitudes and Abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Ability to communicate clearly and precisely both verbally and in writing
- Ability to work as part of a team
- Ability to work on own initiative
- Ability to work accurately and methodically
- Ability to provide excellent customer service
Desirable
- Ability to speak Welsh
- Ability to carry out a basic evaluation of the quality/reliability of web-based information
Values
Essential
- Value and respect others and develop and maintain positive working and customer relationships
- Respect and maintain confidentiality
- Good interpersonal skills and ability to empathise
- Demonstrate commitment and willingness to learn and develop
- Be able to communicate with all staff groups/grades in a respectful and professional manner
- Demonstrate a commitment to working consistently in line with Organisational Values
Desirable
- Willing to adopt a proactive approach to work
Other
Essential
- Able to demonstrate a flexible approach to the needs of the service
- Willingness to learn new skills and attend professional development events
Desirable
- Ability to travel between sites
Person Specification
Qualifications and/or Knowledge
Essential
- Minimum 5 GCSEs grade C or above or equivalent, including English & Maths
- Relevant vocational qualification at Level 3 e.g. Library & Information NVQ or equivalent experience
- Evidence of continuous professional development
- Awareness of health & safety regulations
- Thorough knowledge of using IT software and applications e.g. MS Office, including Teams
Desirable
- A levels or equivalent
- ECDL
- An Understanding of relevant legislation including GDPR, Data Protection and copyright
- Knowledge of the ALMA Library Management System or other Library Management System
- Knowledge of Medical Terminology
Experience
Essential
- Previous experience in a customer focused service
- Experience of office and administration procedures
Desirable
- Experience of library and information work
- Understanding/awareness of role of Libraries within healthcare
- Experience of working in an administrative role within the NHS
- Experience of using social media (to promote services)
Aptitudes and Abilities
Essential
- Be able to demonstrate tact and diplomacy when working with others
- Ability to communicate clearly and precisely both verbally and in writing
- Ability to work as part of a team
- Ability to work on own initiative
- Ability to work accurately and methodically
- Ability to provide excellent customer service
Desirable
- Ability to speak Welsh
- Ability to carry out a basic evaluation of the quality/reliability of web-based information
Values
Essential
- Value and respect others and develop and maintain positive working and customer relationships
- Respect and maintain confidentiality
- Good interpersonal skills and ability to empathise
- Demonstrate commitment and willingness to learn and develop
- Be able to communicate with all staff groups/grades in a respectful and professional manner
- Demonstrate a commitment to working consistently in line with Organisational Values
Desirable
- Willing to adopt a proactive approach to work
Other
Essential
- Able to demonstrate a flexible approach to the needs of the service
- Willingness to learn new skills and attend professional development events
Desirable
- Ability to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
