Job summary
Are you looking for a new challenge?
Would you like to be part of a progressive team within Betsi Cadwaladr University Health Board?
Would you like the opportunity for professional development?
If yes, then the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join their team, specifically ePMA Project. If successful you will play a key role assisting clinical and operational staff in their use of IT, supporting them to deliver safe, effective healthcare for patients.
For this role you will be customer focused with excellent customer service skills and have an innate desire to help others.
You will have a sound knowledge of technology, be an adept problem solver, with a high attention to detail and a logical and methodical approach to work.
You'll be equally confident communicating with end-users, other ICT staff at all levels and be able to prioritise ICT issues effectively and efficiently.
Main duties of the job
Our ideal candidates will have experience with various training methods, including on-the-job coaching, mentorship programs and virtual learning, possessing MS Office proficiency and advanced organisational skills with the ability to handle multiple priorities.
If successful you will have responsibility for the supervision of an operational service that provides support for a range of ICT System Solutions.
Flexibility and willingness to adapt to changing work demands and circumstances are essential for this role, as evening and weekend working may be required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications/Knowledge
Essential
- Educated to Degree level or equivalent experience.
- Evidence of Continual Professional Development
- Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
- Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
- Hold a relevant training qualification - Level 3 Award in Education and Training (Previously known as PTTLS - Preparing to Teach in the Life Long Learning Sector)
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification) ITIL Foundation
- Knowledge in application management Professional body membership such as SDI, BCS or FedIP
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives. Change management Customer services management
Experience
Essential
- Experience of providing ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
- Problem identification and solving.
- Experience of working in an NHS/social care or voluntary sector setting
- Participation in change management projects and process re-engineering
- Experience of supervising staff
- Problem identification and solving
Desirable
- Experience of staff supervision or management.
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
- Experience of managing change.
Aptitude and Abilities
Essential
- Excellent Customer service Skills
- Ability to stay calm and communicate effectively in a stressful situations.
- Ability to write and maintain technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Proven ability of minute taking
- Ability to effectively prioritise tasks in a high-pressure environment.
- Ability and willingness to Travel across the Health Board and broader if required.
- Ability to train and support staff.
- Conflict resolution skills
- Sound judgment, planning, decision making, and organisational skills
- Ability to work on own initiative and organise / prioritise own workload and that of the team to operate effectively
- Ability to train and support staff
Desirable
- Ability to initiate and respond positively to change, and the ability to learn from experience.
Values
Essential
- Innovator
- Lateral Thinker
- Ability to communicate verbally with all levels of the organisation and able and willing to share information.
- Flexible and adaptable to meet all aspects of the work
- Time Management skills.
- Completer Finisher
- Advances people skills
Other
Essential
- Demonstrates keen attention to detail.
- Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
- Appetite for hard work and challenges
- Show resilience, stamina and reliability under sustained pressure.
- High level of personal integrity
- Flexible in approach to try new procedures and practices
- Excellent customer service orientation.
Person Specification
Qualifications/Knowledge
Essential
- Educated to Degree level or equivalent experience.
- Evidence of Continual Professional Development
- Possesses a good working knowledge of multiple Systems and hardware platforms gained by experience and training.
- Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
- Hold a relevant training qualification - Level 3 Award in Education and Training (Previously known as PTTLS - Preparing to Teach in the Life Long Learning Sector)
Desirable
- Recognised professional qualification in an electronic engineering/computing field such as MCSE MCSP (Microsoft Certification) ITIL Foundation
- Knowledge in application management Professional body membership such as SDI, BCS or FedIP
- Knowledge of both local and national NHS ICT developments and strategies.
- Full knowledge of NHS IT security policies and procedures.
- Good knowledge of organisations goals and objectives. Change management Customer services management
Experience
Essential
- Experience of providing ICT support to Negotiated Service Level agreements in a hospital or large organisation environment.
- Problem identification and solving.
- Experience of working in an NHS/social care or voluntary sector setting
- Participation in change management projects and process re-engineering
- Experience of supervising staff
- Problem identification and solving
Desirable
- Experience of staff supervision or management.
- Experience of liaising with senior managerial staff and clinical staff in the determination of their information technology needs.
- Experience of managing change.
Aptitude and Abilities
Essential
- Excellent Customer service Skills
- Ability to stay calm and communicate effectively in a stressful situations.
- Ability to write and maintain technical reports, operational procedures and system documentation sets in an accurate, concise and clear manner.
- Must have advanced IT/Keyboard skills demonstrable across Microsoft Office Suite of applications.
- Ability to direct and conduct research into ICT issues, systems and products as required.
- Proven ability of minute taking
- Ability to effectively prioritise tasks in a high-pressure environment.
- Ability and willingness to Travel across the Health Board and broader if required.
- Ability to train and support staff.
- Conflict resolution skills
- Sound judgment, planning, decision making, and organisational skills
- Ability to work on own initiative and organise / prioritise own workload and that of the team to operate effectively
- Ability to train and support staff
Desirable
- Ability to initiate and respond positively to change, and the ability to learn from experience.
Values
Essential
- Innovator
- Lateral Thinker
- Ability to communicate verbally with all levels of the organisation and able and willing to share information.
- Flexible and adaptable to meet all aspects of the work
- Time Management skills.
- Completer Finisher
- Advances people skills
Other
Essential
- Demonstrates keen attention to detail.
- Committed to a culture of continuous improvement and development - underpinned by open communications and collaboration.
- Appetite for hard work and challenges
- Show resilience, stamina and reliability under sustained pressure.
- High level of personal integrity
- Flexible in approach to try new procedures and practices
- Excellent customer service orientation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
