Occupational Health Support Advisor

Betsi Cadwaladr University Health Board

Information:

This job is now closed

Job summary

The primary purpose of the role is to provide guidance should employees require support, report absent from work, or facilitate conversations to help individuals remain in work as part of a self-referral advice line. The post holder will promote recovery at the earliest opportunity, thereby helping to prevent long-term ill health and actively promote positive workplace health and wellbeing. The role also provides a key support to the staff health and wellbeing programme, focussing on preventative and proactive engagement across the organisation.

Main duties of the job

The post holder will be responsible for receiving incoming telephone calls and e-mails from employees seeking advice, information and help on a variety of health and wellbeing related issues. Following algorithms, the post holder will have the ability to triage and determine best outcomes for staff using a range of health intervention options.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Date posted

22 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£23,159 to £24,701 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-ACS316-0524

Job locations

Glan Clwyd Hospital

Bodelwyddan

LL18 5UJ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications / Skills

Essential

  • GCSE English
  • NVQ level 3 or equivalent experience
  • Customer service experience
  • Excellent IT skills

Desirable

  • ECDL
  • NVQ / BTEC in call handling
  • Microsoft office proficient
  • Data reporting experience

Experience / Language

Essential

  • Excellent communication skills

Desirable

  • Welsh speaker
Person Specification

Qualifications / Skills

Essential

  • GCSE English
  • NVQ level 3 or equivalent experience
  • Customer service experience
  • Excellent IT skills

Desirable

  • ECDL
  • NVQ / BTEC in call handling
  • Microsoft office proficient
  • Data reporting experience

Experience / Language

Essential

  • Excellent communication skills

Desirable

  • Welsh speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital

Bodelwyddan

LL18 5UJ


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital

Bodelwyddan

LL18 5UJ


Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

For questions about the job, contact:

Health & Wellbeing Intervention and Imms Co-ord

Jilly Beattie

jill.beattie@wales.nhs.uk

03000854585

Date posted

22 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£23,159 to £24,701 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-ACS316-0524

Job locations

Glan Clwyd Hospital

Bodelwyddan

LL18 5UJ


Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)