Job summary
The Business Support Officer will manage the Health Centre Information System and provide and analyse statistical information for the Health Board and other agencies as required.
The Officer will be responsible for the provision of operation and day to day management of clerical and administrative services under the supervision of the Health Services Centre Manager.
Informal/virtual discussions are welcome through Teams; contact Donna Owen - Health Services Manager - donna.owen2@wales.nhs.uk - 01407 888456
Main duties of the job
Lead on the Practice Information System, ensuring that all users comply with standard procedures.
Represent the Practice at Primary Care Cluster meetings and deputise for the Centre Manager at meetings and events.
Participate in the national qualities outcomes framework (QOF) to ensure that the Practice and Health Centre targets are achieved. To include flu, child immunisations and other chronic conditions registers are maintained. In order to maximise on income opportunities for the Practice. Providing reporting on outcomes and targets achieved. Liaise with Health Solutions Wales to report faults and to request system enhancements.
Produce statistical information, Practice performances for the Area West Primary Care Team.
Support the Centre Manager with the management of incident reporting, risk management and concerns, ensuring the Datix system is kept up to date
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Good standard of general / higher education (Certificate Level)
- Qualified at degree level or equivalent reckonable experience
Desirable
- Professional management qualification
- Evidence of ongoing CPD
Experience
Essential
- Previous experience of staff management
- Previous experience of managing financial resources
- Previous experience in producing written reports
Desirable
Skills
Essential
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent : -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality -Ability to attend meetings pan North Wales
Desirable
- Welsh speaking or willingness to learn
Knowledge
Essential
- Sound knowledge of IT systems
- Able to use own initiative but also work as part of a team
- Able to work in a busy environment
Personal Qualities
Essential
- Able to work on own initiative
- Able to use own initiative but also work as part of a team
- Able to work in a busy environment
OTHER RELEVANT REQUIREMENTS
Essential
- Positive and enthusiastic attitude
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Good standard of general / higher education (Certificate Level)
- Qualified at degree level or equivalent reckonable experience
Desirable
- Professional management qualification
- Evidence of ongoing CPD
Experience
Essential
- Previous experience of staff management
- Previous experience of managing financial resources
- Previous experience in producing written reports
Desirable
Skills
Essential
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent : -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality -Ability to attend meetings pan North Wales
Desirable
- Welsh speaking or willingness to learn
Knowledge
Essential
- Sound knowledge of IT systems
- Able to use own initiative but also work as part of a team
- Able to work in a busy environment
Personal Qualities
Essential
- Able to work on own initiative
- Able to use own initiative but also work as part of a team
- Able to work in a busy environment
OTHER RELEVANT REQUIREMENTS
Essential
- Positive and enthusiastic attitude
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
