Switchboard Team Leader
Betsi Cadwaladr University Health Board
The closing date is 06 May 2024
Job summary
The ability to speak Welsh is essential for this post
The Informatics Department has an opportunity for a Band 3 Switchboard Team Leader.Support the Switchboard Services Supervisor in the day to day operational delivery of BCU switchboard services ensuring a comprehensive, high quality switchboard service is maintained, 24 hours a day 7 days a week.
Main duties of the job
To be responsible for the day to day supervision of switchboard operators/call handlers ensuring their continued personal and professional development and work completion, as appropriate.The post-holder will assist with the training, provide assistance and guidance to new and existing staff on the Switchboard Operator System and other equipment on a daily basis.Required to use own initiative in the planning and prioritising of own workload to ensure that deadlines are met. Seeks advice and guidance from line manager if needed. Maintains good channels of communication to ensure line manager is kept aware of issues and concerns.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Date posted
25 April 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£23,159 to £24,701 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-EA108-0424W
Job locations
Wrexham Maelor
Croesnewydd Road
Wrexham
LL13 7TD
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Wrexham Maelor
Croesnewydd Road
Wrexham
LL13 7TD
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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