Job summary
The post holder will provide comprehensive and high quality receptionist/telephonist service.
The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.
The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.
Main duties of the job
Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
Ensure registration details of all temporary/new patients are recorded and documented and ensure patients have an understanding of the hours of operation and procedures by going through the practice leaflet with them
Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times to meet service needs.
Other duties as may be required by the nature of general medical practice.
The ability to speak and write in Welsh is essential for this post.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications/Experience
Essential
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Previous experience in a busy Reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services/or equivalent
Desirable
- Experience of working within a Primary Care NHS setting
- Experience in Medicines Management
Receptionist/Telephonist
Essential
- General understanding of the way the NHS functions
- Communication skills, concise accurate, grammatically correct
Desirable
- Previous experience using EMIS and other NHS systems
Receptionist/Telephonist
Essential
- Ability to work as part of a team and on own initiative
Desirable
- Previous experience in Customer services
Language Skills
Essential
- The ability to speak Welsh
Person Specification
Qualifications/Experience
Essential
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Previous experience in a busy Reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services/or equivalent
Desirable
- Experience of working within a Primary Care NHS setting
- Experience in Medicines Management
Receptionist/Telephonist
Essential
- General understanding of the way the NHS functions
- Communication skills, concise accurate, grammatically correct
Desirable
- Previous experience using EMIS and other NHS systems
Receptionist/Telephonist
Essential
- Ability to work as part of a team and on own initiative
Desirable
- Previous experience in Customer services
Language Skills
Essential
- The ability to speak Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
