Job summary
An exciting opportunity has arisen within the Booking Office in Children's Services East.
We are looking to recruit an enthusiastic, motivated person, who will provide accurate and effective administrative support, for Children and Young People in the East area.
The candidate will ideally have a thorough knowledge and understanding of the services provided by the Childrens services and have a clear understanding of waiting list principles, or have previous knowledge and experience using WPAS for waiting lists and Refer to Treatment pathways (RTT). The successful candidate will be well - organised, self-motivated and able to work well as a member of a busy team.
Main duties of the job
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.
To be part of a cohesive and integrated admin function to the service. Provide 'first point of access' administration for all referrals into the Children's Booking Centre. Act as first point of contact for all enquiries and referrals into the service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Evidence of continuous/ ongoing learning
Desirable
- Formal Secretarial Qualification
- ECDL qualified
Experience
Essential
- Previous experience in booking, secretarial or reception role
- Waiting List experience
Desirable
SKILLS and KNOWLEDGE including those physical skills necessary for the post.
Essential
- Excellent working knowledge of Patient Administration Systems
- Able to use Word/Excel/ SharePoint/Email/Outlook
- Able to manage paper/ electronic diaries effectively
- Good clerical and prioritising skills
- Good organisational skills
- Ability to meet deadlines
Desirable
- Knowledge of WPAS, Previous customer service contact
- Experience in all office procedures within an NHS environment
- Welsh speaker Level 3-5
PERSONAL QUALITIES (Demonstrable)
Essential
- Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
- Able to work as part of a team
- Able to work in a busy environment
- Positive and enthusiastic attitude
- Able to cope under pressure
- Ability to communicate with a multi-disciplinary team include staff, visitors and patients
Desirable
- Flexible to work across bases
Person Specification
Qualifications
Essential
- GCSE standard in English and Maths
- Evidence of continuous/ ongoing learning
Desirable
- Formal Secretarial Qualification
- ECDL qualified
Experience
Essential
- Previous experience in booking, secretarial or reception role
- Waiting List experience
Desirable
SKILLS and KNOWLEDGE including those physical skills necessary for the post.
Essential
- Excellent working knowledge of Patient Administration Systems
- Able to use Word/Excel/ SharePoint/Email/Outlook
- Able to manage paper/ electronic diaries effectively
- Good clerical and prioritising skills
- Good organisational skills
- Ability to meet deadlines
Desirable
- Knowledge of WPAS, Previous customer service contact
- Experience in all office procedures within an NHS environment
- Welsh speaker Level 3-5
PERSONAL QUALITIES (Demonstrable)
Essential
- Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
- Able to work as part of a team
- Able to work in a busy environment
- Positive and enthusiastic attitude
- Able to cope under pressure
- Ability to communicate with a multi-disciplinary team include staff, visitors and patients
Desirable
- Flexible to work across bases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
