Job summary
Applications are invited for the position of Clerical Officer/Receptionist. The post holder will primarily be the first point of contact for the general public, staff, patients, carers who require assistance. A key part of the role is to provide administrative support to the Community Hospital with the successful applicant being based in Mold Community Hospital.
The ability to speak Welsh is essential for this post
PLEASE NOTE THIS POSITION WILL REQUIRE 7 DAY WORKING (on a rota basis)
Main duties of the job
The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.
The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient's expectations and requirements, making their clinical journey run as smooth as possible.
A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- oGCSE grade C or above (or equivalent) in English language or equivalent level of experience
- oIT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- oECDL
- oNVQ Level 1 or equivalent in customer service
Experience
Essential
- oExperience of using a computer system (e.g. GP clinical IT system)
- oPrevious experience of working in a reception/office environment
- oExperience of working with the general public
Skills
Essential
- oAbility to input information onto a computer system with accuracy
- oAbility to work in a busy environment, and deal with a number of different tasks simultaneously
- oAbility to communicate tactfully with patients
- oAbility to resolve issues 'on the spot' using own judgement
- oAbility to multitask in a busy office environment
Knowledge
Essential
- oAn understanding of confidentiality involved with post
- oKnowledge of a range of work procedures and practices
Personal Qualities
Essential
- oWell motivated
- oAbility to work as part of an integrated multi-skilled team member without direct supervision
- oAbility to determine own work load priorities
- oAbility to work flexibly
- Welsh Speaking
Person Specification
Qualifications
Essential
- oGCSE grade C or above (or equivalent) in English language or equivalent level of experience
- oIT or word processing qualification (e.g. RSA 2 or equivalent experience)
Desirable
- oECDL
- oNVQ Level 1 or equivalent in customer service
Experience
Essential
- oExperience of using a computer system (e.g. GP clinical IT system)
- oPrevious experience of working in a reception/office environment
- oExperience of working with the general public
Skills
Essential
- oAbility to input information onto a computer system with accuracy
- oAbility to work in a busy environment, and deal with a number of different tasks simultaneously
- oAbility to communicate tactfully with patients
- oAbility to resolve issues 'on the spot' using own judgement
- oAbility to multitask in a busy office environment
Knowledge
Essential
- oAn understanding of confidentiality involved with post
- oKnowledge of a range of work procedures and practices
Personal Qualities
Essential
- oWell motivated
- oAbility to work as part of an integrated multi-skilled team member without direct supervision
- oAbility to determine own work load priorities
- oAbility to work flexibly
- Welsh Speaking
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
