Job summary
The role of Patient Access and Booking Clerk is a multi-tasking role in a highly pressurised call centre environment. It aims to provide efficient, professional and prompt administrative services to ensure an effective booking service. The role is split into administration duties and telephone services dealing directly with patients and multi disciplinary teams. It is fast paced and provides support to other team members and services.
The ability to speak Welsh is essential for this post
Main duties of the job
The main duties in this role are being the first point of contact for patients enquiring about waiting lists and appointments, booking patients' OPD appointments efficiently and promptly, liaising with multi disciplinary teams and colleagues, organising and keeping up to date records, telephone communications, and multi tasking within a wide range of administrative duties.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good general Standard of Ecucation (eg, GCSE Maths and English)
- NVQ level 3 or equivalent experience
- IT qualification or experience using various packages
Desirable
- Mandatory Training as per Health Board Policy
Experience
Essential
- Experience of working in a hospital/GP setting
- Experience of working in a call centre environment
- Dealing with general public
Desirable
- Waiting list management experience
Skills
Essential
- Excellent communication skills both written and verbal
- Ability to prioritise
- Team player
- Excellent multi tasking
- Welsh language speaker
Desirable
- Confident in use of WPAS systems
Knowledge
Essential
- Knowledge of data protection
Personal Qualities
Essential
- Able to work well under pressure
- Adaptable and flexible approach to working
- Positive attitude
- Able to work to deadlines
- Must be able to demonstrate an understanding of equality and diversity
Person Specification
Qualifications
Essential
- Good general Standard of Ecucation (eg, GCSE Maths and English)
- NVQ level 3 or equivalent experience
- IT qualification or experience using various packages
Desirable
- Mandatory Training as per Health Board Policy
Experience
Essential
- Experience of working in a hospital/GP setting
- Experience of working in a call centre environment
- Dealing with general public
Desirable
- Waiting list management experience
Skills
Essential
- Excellent communication skills both written and verbal
- Ability to prioritise
- Team player
- Excellent multi tasking
- Welsh language speaker
Desirable
- Confident in use of WPAS systems
Knowledge
Essential
- Knowledge of data protection
Personal Qualities
Essential
- Able to work well under pressure
- Adaptable and flexible approach to working
- Positive attitude
- Able to work to deadlines
- Must be able to demonstrate an understanding of equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
