Business Support Manager - Booking Centre (MAS)

Job summary

An exciting opportunity has arisen within the Older Adult Mental Health Directorate for an enthusiastic, motivated and committed individual as a Business Support Manager. The post holder would be a key member of staff to lead the implementation of a new Centralised Booking Centre for Memory Assessment Services (MAS).

The post holder must be well organised, be able to work autonomously when required and be able to demonstrate the ability to communicate verbally on an individual basis and when presenting, but also in providing written documentation.

The post holder must have excellent IT and interpersonal skills and be familiar with a range of programmes and software.

Main duties of the job

The post holder will be responsible for managing the MAS Centralised Booking & Contact Centre with the operational management of the service.

They will assist the Directorate in planning and implementing operationalisation of the Booking Centre and the continued smooth running of the service.

The post holder will monitor and assist with the delivery of the Directorate's Referral to Treatment (RTT) and Memory Assessment Service targets ensuring that available capacity is utilised effectively.

The post holder will be responsible for devising service performance reports and communicating them effectively to key stakeholders. They will work with internal and external stakeholders to develop any necessary tools to improve processes and services across the Directorate and Division. They will line manage and provide managerial support to administrative staff within the service, which will include conducting appraisal and pay progression reviews.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.