Job summary
We are looking for a motivated Administration Clerk to join the Anticoagulation Service Based at The Royal Gwent Hospital
You will be expected to demonstrate excellent organisational skills and be flexible and adaptable in your approach to work.
You must be able to work on your initiative, use tact and diplomacy where appropriate and possess excellent communication skills.
Knowledge of hospital systems such as DAWN, CWS and Myrddin would be beneficial although full training will be given to the successful candidate.
This role requires a motivated individual who can use initiative, manage their time and work well in the team. The role requires a flexible approach, therefore requires a calm individual whom can cope under pressure. This opportunity is for someone who can provide clerical and administration support to the team and customer care to patients and visitors. An individual with excellent communication skills is essential. A person who can work on own initiative and as part of a team to provide an environment that focuses on the patient and their experience maintaining confidentiality at all times.
Main duties of the job
The accurate data entry of patient information on to Myrddin, Dawn and Health Board IT systems. The booking of INR/DVT clinics. The scheduling of patient treatments.The prompt answering/actioning of telephone calls and messages
The postholder must have a strong attention to detail.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills & Personal Attributes
Essential
- Patient focussed. Good interpersonal skills. Good persuasive verbal skills. Able to communicate effectively with a range of professional staff and patients. Team player
- Basic IT skills Articulate and numerate. Able to organise own workload. Able to prioritise. Able to work under pressure. Able to meet deadlines
- Able to input large amounts of clinical data with speed and accuracy. Gives attention to detail. Able to work on own initiative. Able to work without direct supervision. Reliable
- Adaptable, willing to accept new ways of working with the ability to adapt in a rapidly changing environment Able to make non routine decisions
Desirable
CWS Knowledge
Essential
- Be aware of the importance of the role to patient care
Desirable
- Basic understanding of some medical conditions and clinical terminology. Knowledge of NHS targets Knowledge of relevant medications and drugs
Experience
Essential
- Previous experience of working in a hospital environment
- Previous experience of working in an administrative role
- Keyboard skills
Desirable
- Previous experience of working within medical or patient records department
- Previous experience of working with Myrddin
- Previous experience of working with ORMIS
- Previous experience of working with CWS
Education & Qualifications
Essential
- Good standard of education to at least GCSE level
- NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience
Desirable
- ECDL, Word Processing, Spreadsheets, Electronic Communication
Person Specification
Skills & Personal Attributes
Essential
- Patient focussed. Good interpersonal skills. Good persuasive verbal skills. Able to communicate effectively with a range of professional staff and patients. Team player
- Basic IT skills Articulate and numerate. Able to organise own workload. Able to prioritise. Able to work under pressure. Able to meet deadlines
- Able to input large amounts of clinical data with speed and accuracy. Gives attention to detail. Able to work on own initiative. Able to work without direct supervision. Reliable
- Adaptable, willing to accept new ways of working with the ability to adapt in a rapidly changing environment Able to make non routine decisions
Desirable
CWS Knowledge
Essential
- Be aware of the importance of the role to patient care
Desirable
- Basic understanding of some medical conditions and clinical terminology. Knowledge of NHS targets Knowledge of relevant medications and drugs
Experience
Essential
- Previous experience of working in a hospital environment
- Previous experience of working in an administrative role
- Keyboard skills
Desirable
- Previous experience of working within medical or patient records department
- Previous experience of working with Myrddin
- Previous experience of working with ORMIS
- Previous experience of working with CWS
Education & Qualifications
Essential
- Good standard of education to at least GCSE level
- NVQ/QCF Level 2 in Business/Administration OR equivalent demonstrable experience
Desirable
- ECDL, Word Processing, Spreadsheets, Electronic Communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
