Receptionist - Emergency Department

Job summary

Job Summary/Job Purpose:The post holder will provide an efficient, caring and quality reception and clerical service within the Acute & Emergency Medicine Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.The post holder will be responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across all areas within the HB and a high degree of patient contact. The Receptionist must have the ability to pay attention to detail.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Registration of patients in Reception and any other areas as and whenrequired.To deal with patients, relatives and visitors who may be angry or upset in atactful manner.To assess certain situations regarding patients medical welfare and deal inan appropriate manner.To deal with hostility from aggressive, sometimes inebriated patients,relatives and their friends.Liaise with ambulance crews, police and hospital security.Preparing notes, general filing, photocopying, faxing and scanning.Ensure all aspects of patient personal matters/records are dealt with in aconfidential manner.To follow the policies and procedures as set down in the department, ensure that any changes are implemented.Dealing with all manner of enquires verbally or by telephone.Arrange / book attendance in to department via Symphony and Myrddinsystem and scanning of notes for transfer to wards with the relevant staffand departments.Book outpatient appointments on the hospital Myrddin system.Access previous patient history via Clinical Work Station or Health Records.To organise the preparation of notes for subsequent scanning, to includeboxing up of the notes in readiness.To attend regular training courses as required

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.