Job summary
The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time.
The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands.
Main duties of the job
We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare. Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time.
We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise. We have various positions available that will cover various shift patterns.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Skills
Essential
- Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
- Excellent IT Skill
- Demonstrable communication and customer service skills
- Experience of using various databases
Desirable
- Call centre experience
- Team working
- Knowledge of a range of medical conditions and clinical terminology
Qualifications and Skills
Desirable
- Understanding of Flow Centre and Intersite transfers
- Knowledge of MAU,SAU and other areas within health board
Experience
Essential
- Customer service
- Team working
- Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook.
Desirable
- Call centre experience
- A&E/MAU/SAU/WAST experience
- Experience of using various databases
Aptitude and Abilities
Essential
- Advanced IT skills.
- Ability work in a dynamic changing service
- Ability to work under pressure and remain calm and professional
Desirable
- Ability to speak Welsh
- Knowledge of a range of medical conditions and clinical terminology
Person Specification
Qualifications and Skills
Essential
- Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
- Excellent IT Skill
- Demonstrable communication and customer service skills
- Experience of using various databases
Desirable
- Call centre experience
- Team working
- Knowledge of a range of medical conditions and clinical terminology
Qualifications and Skills
Desirable
- Understanding of Flow Centre and Intersite transfers
- Knowledge of MAU,SAU and other areas within health board
Experience
Essential
- Customer service
- Team working
- Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook.
Desirable
- Call centre experience
- A&E/MAU/SAU/WAST experience
- Experience of using various databases
Aptitude and Abilities
Essential
- Advanced IT skills.
- Ability work in a dynamic changing service
- Ability to work under pressure and remain calm and professional
Desirable
- Ability to speak Welsh
- Knowledge of a range of medical conditions and clinical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
