Health Visiting Administration Support

Job summary

To provide clerical support to Health Visiting Teams within ABHUB. This will include administrative support to the wider service as and when required. To contribute to delivering a preventative service for children and their families, by assisting the Health Visiting teams with clerical duties. Ensuring efficient processes are maintained and adhered to, allows the teams to achieve equity of health outcomes, following the Healthy Child Wales Programme (HCWP).

Main duties of the job

To act as main point of contact for the team and deal with enquiries and escalate as appropriate. Process incoming mail, ensuring that all urgent correspondence is dealt with promptly. To carry out clerical and administrative support to Health Visiting teams, ensuring the smooth running of the Health Visiting office and clinics. Receive telephone calls and deal with telephone enquiries, communicating and liaising with patients, relatives, and members of the public, as well as other departments and services in a sensitive and tactful manner. To liaise with other departments such as the customer management centre, to arrange works requests such as office moves, costings, IT requests, etc. requested. To assist in organising clinics and make appointments for clients as requested, To access Health Board computer systems such as, CYPRIS and WDS, to obtain and update patient information and ensure that patient records are accurate and up to date. Inputting of child health surveillance and immunisations on to relevant IT systems Input new births and update Integrated Birth Book To undertake any other duties commensurate with grade, upon instruction . Please see JD for further information

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.