Job summary
GP Receptionist/ Administrator - Tredegar Medical Practice
An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Tredegar Medical Practice.
8 months Fixed Term
The post holder(s) will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.
Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed
Main duties of the job
- Maintain and monitor the practice appointment system
- Process personal, telephone, and electronic requests for appointments
- Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Organises patient appointments
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well-being Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC
Person Specification
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential
- Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
- Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Administrative skills, including data entry, managing appointments, and handling correspondence
- Excellent communication and interpersonal skills
- Accuracy and attention to detail
- Ability to work independently and as part of a team
- Self-motivated and able to work without supervision
- Ability to work under pressure
Desirable
- Experience of working with GP clinical systems
- Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
- Excellent organisational skills, ability to prioritise work to meet deadlines.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Person Specification
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential
- Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
- Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Administrative skills, including data entry, managing appointments, and handling correspondence
- Excellent communication and interpersonal skills
- Accuracy and attention to detail
- Ability to work independently and as part of a team
- Self-motivated and able to work without supervision
- Ability to work under pressure
Desirable
- Experience of working with GP clinical systems
- Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
- Excellent organisational skills, ability to prioritise work to meet deadlines.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
