Job summary
We welcome applications for enthusiastic and motivated individuals to join the booking team within the Neurophysiology Department based in St Woolos Hospital, Newport.
Reporting to the Service Improvement Manager , you will be well supported, become valued members of team and encouraged to develop in this role.
Main duties of the job
The role will involve booking and managing a range of outpatient clinics, managing the respective waiting lists and working to the vision of the Division of Medicine Directorates. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone; the post-holder will need a working knowledge of all clinics. The role will range from handling Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Personal Attributes
Essential
- Excellent communication skills
- Ability to work effectively with clinicians/Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Desirable
- Meets all desirable criteria as per attached job description/person specification
Knowledge
Essential
- Detailed knowledge of Myrddin
- Knowledge of CWS
- Knowledge of how to plan and prioritise
Desirable
- Understanding of Health Board policies and procedures including HR
- Knowledge of WG guidelines
- Welsh Speaker
Experience
Essential
- Previous clerical experience and Administration Processes
Desirable
- Customer Service Experience
- Experience of dealing with the public
Skills/Abilities
Essential
- Excellent Telephone Manner
- Excellent Communication Skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to use initiative and meet deadlines
Desirable
- Meets all desirable criteria as per attached job description/person specification
Education/Qualifications
Essential
- Good Standard of Education
- Computer Literate
- Evidence of continuous professional development
- Knowledge of Administration Processes
- Business Administration level 3 NVQ or equivalent
Desirable
- Knowledge of Patient Administration System
- Customer Service Training
Person Specification
Personal Attributes
Essential
- Excellent communication skills
- Ability to work effectively with clinicians/Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Desirable
- Meets all desirable criteria as per attached job description/person specification
Knowledge
Essential
- Detailed knowledge of Myrddin
- Knowledge of CWS
- Knowledge of how to plan and prioritise
Desirable
- Understanding of Health Board policies and procedures including HR
- Knowledge of WG guidelines
- Welsh Speaker
Experience
Essential
- Previous clerical experience and Administration Processes
Desirable
- Customer Service Experience
- Experience of dealing with the public
Skills/Abilities
Essential
- Excellent Telephone Manner
- Excellent Communication Skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of the service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Remain professional at all times
- Ability to use initiative and meet deadlines
Desirable
- Meets all desirable criteria as per attached job description/person specification
Education/Qualifications
Essential
- Good Standard of Education
- Computer Literate
- Evidence of continuous professional development
- Knowledge of Administration Processes
- Business Administration level 3 NVQ or equivalent
Desirable
- Knowledge of Patient Administration System
- Customer Service Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
