Job summary
To support the delivery of a high-quality, patient-focused service. Therole involves close collaboration with clinicians, healthcareprofessionals, managers, administrative staff- both within theorganisation and externally - as well as with patients and theirfamilies.
Main duties of the job
Responsibilities include handling enquiries and complaints, conductingpatient interviews, and resolving issues effectively. The role is carriedout independently, with the manager available for guidance andescalation.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
Duties/Responsibilities: To be responsible for the day-to-day supervision of specificfunctions, ensuring an efficient and effective service is provided tousers. To be responsible for the training needs of Band 2 staff. To promote good staff communication. To promote good communication skills with emphasis on patientcontact by telephone and in person To work closely with all the clinical staff and administration staffwithin the Emergency Department. To be responsible for the day to day allocation of workload for theReception team. To deal with queries from anxious patients or visitors dealing withcultural or language difficulties. Deals promptly with queries and complaints. To assist inmonitoring workloads re-arranging duties as required. Provide advice and guidance to staff on disclosure of information inaccordance with current legislation. To be involved in and supervise the introduction of new computermodules and systems as required. Provide day to day supervision of clerical staff: Sickness Management
Job description
Job responsibilities
Duties/Responsibilities: To be responsible for the day-to-day supervision of specificfunctions, ensuring an efficient and effective service is provided tousers. To be responsible for the training needs of Band 2 staff. To promote good staff communication. To promote good communication skills with emphasis on patientcontact by telephone and in person To work closely with all the clinical staff and administration staffwithin the Emergency Department. To be responsible for the day to day allocation of workload for theReception team. To deal with queries from anxious patients or visitors dealing withcultural or language difficulties. Deals promptly with queries and complaints. To assist inmonitoring workloads re-arranging duties as required. Provide advice and guidance to staff on disclosure of information inaccordance with current legislation. To be involved in and supervise the introduction of new computermodules and systems as required. Provide day to day supervision of clerical staff: Sickness Management
Person Specification
Education
Essential
- Administration level 3 NVQ or equivalent experience
- Knowledge of Administration / Emergency Department processes
Desirable
- Customer Service Training
Skills
Essential
- Good communication skills
- Ability to manage difficult situations under pressure
Desirable
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Person Specification
Education
Essential
- Administration level 3 NVQ or equivalent experience
- Knowledge of Administration / Emergency Department processes
Desirable
- Customer Service Training
Skills
Essential
- Good communication skills
- Ability to manage difficult situations under pressure
Desirable
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
