Job summary
The successful applicants will be part of the ICT Service Desk providing support to users across a range of Aneurin Bevan University Health Board (ABUHB) sites.
This is a junior role supported by senior members of the team.
Main duties of the job
The successful applicants will take part in a varied range of activity such as fault resolution, service request fulfillment, installation, repair and maintenance of networked PCs, peripheral hardware, software and attachments to host systems.The post holders should have a basic understanding of Windows desktops and good customer service skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Experience
Essential
- Experience of ICT technical environment
Desirable
- previous experience in a customer support/help desk role in a Windows desktop environment
Knowledge
Essential
- Microsoft Desktop OS knowledge
Desirable
- Have an understanding of IT and its role in a modern organisation
- Understanding of network environments
- Knowledge of Microsoft Active Directory environment
Qualifications
Essential
- A-Level or relevant experience
- ECDL Certificate or relevant experience
- Recognised IT qualification or relevant experience
Desirable
- Microsoft technical qualification
Person Specification
Experience
Essential
- Experience of ICT technical environment
Desirable
- previous experience in a customer support/help desk role in a Windows desktop environment
Knowledge
Essential
- Microsoft Desktop OS knowledge
Desirable
- Have an understanding of IT and its role in a modern organisation
- Understanding of network environments
- Knowledge of Microsoft Active Directory environment
Qualifications
Essential
- A-Level or relevant experience
- ECDL Certificate or relevant experience
- Recognised IT qualification or relevant experience
Desirable
- Microsoft technical qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
