Job summary
The post-holder will work within the Neurology Team, booking outpatient clinics and treatments. The role will range from handling GP and patient queries, enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in-line with the Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots.
Main duties of the job
- Clinics and day case list capacity is utilised and cancellations are kept to a minimum
- Patient focused booking and direct patient booking are utilised to increase clinic utilisation and reduce DNA rates
- Ensuring patients are assigned to the right clinic first time
- Ensure an efficient telephone service is maintained
- Regular communication with the Team Leader
- Ensure managers are aware if waiting times exceeding targets
- May undertake training of own duties to new or less experienced staff
- Ensure stock levels of stationery are maintained and ordered when necessary
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good Standard of Education
- Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
- Knowledge of Patient Administration System
Desirable
- Customer Service Training
- Knowledge of Welsh Government guidelines
- Understanding of Health Board policies and procedures including HR
Aptitude and Abilities
Essential
- Excellent Communication Skills
- Demonstrate a commitment to achieving high quality standards of work
- Ability to work and problem solve under pressure whilst achieving targets
Desirable
Person Specification
Qualifications
Essential
- Good Standard of Education
- Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
- Knowledge of Patient Administration System
Desirable
- Customer Service Training
- Knowledge of Welsh Government guidelines
- Understanding of Health Board policies and procedures including HR
Aptitude and Abilities
Essential
- Excellent Communication Skills
- Demonstrate a commitment to achieving high quality standards of work
- Ability to work and problem solve under pressure whilst achieving targets
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
