Job summary
o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up of users on the relevant digital serviceso Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).o Assist in the development of teaching packages and a support infrastructure for a range of staff using the digital system(s).o Responsible for supporting the implementation of digital systems across ABUHB ensuring that they meet the needs and relevant standards of the organisation.o Resolve issues directly relating to digital serviceso Resolve day to day system issues.o Identify and troubleshoot bugs & errors and provide a route cause analysis.
Main duties of the job
Work as part of a project team to plan and prepare for the implementation / upgrade of digital systems.
Responsible for ensuring digital services are performing within operational parameters.
Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree Level or equivalent experience Teaching/training and evidence of recent study/personal development.
- Expert and in-depth knowledge of one or more clinical IT systems in use within the health board.
- IT software workings, Microsoft office.
- Good understanding of change management in terms of process and culture.
- Service Management qualification i.e ITIL Foundation
Desirable
- IT qualification i.e Registered IT Technicial (RITTech) or FEDIP Practitioner
- Project Management qualification i.e PRINCE2, Scrum or Agile
Experience
Essential
- Previous experience of delivering objectives.
- Experience of understanding user requirements and implement Change management.
- Experience of delivering outcomes within tight timescales.
Desirable
- Experience of using computerised clinical and administrative information systems.
- Experience of working in an NHS environment.
- Experience of working in a clinical or ICT environment
Skills and Attributes
Essential
- Effective interpersonal and communication skills (written and verbal).
- Good presentation skills with the ability to adapt information suitable to a range of audiences.
- Strong organisational and planning skills.
- Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self.
Desirable
Other
Essential
- Ability to travel between sites in a timely manner.
- Able to attend meetings within ABUHB and outside ABUHB catchment area.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree Level or equivalent experience Teaching/training and evidence of recent study/personal development.
- Expert and in-depth knowledge of one or more clinical IT systems in use within the health board.
- IT software workings, Microsoft office.
- Good understanding of change management in terms of process and culture.
- Service Management qualification i.e ITIL Foundation
Desirable
- IT qualification i.e Registered IT Technicial (RITTech) or FEDIP Practitioner
- Project Management qualification i.e PRINCE2, Scrum or Agile
Experience
Essential
- Previous experience of delivering objectives.
- Experience of understanding user requirements and implement Change management.
- Experience of delivering outcomes within tight timescales.
Desirable
- Experience of using computerised clinical and administrative information systems.
- Experience of working in an NHS environment.
- Experience of working in a clinical or ICT environment
Skills and Attributes
Essential
- Effective interpersonal and communication skills (written and verbal).
- Good presentation skills with the ability to adapt information suitable to a range of audiences.
- Strong organisational and planning skills.
- Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self.
Desirable
Other
Essential
- Ability to travel between sites in a timely manner.
- Able to attend meetings within ABUHB and outside ABUHB catchment area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
