Job summary
There are exciting changes happening within therapy community pathway services across Gwent.
Aneurin Bevan University Health board is delivering changes to the way that people find information about their conditions and access services. Community Pathways services form part of this approach. The Business and Service Improvement Manager, you would ensure effective planning, performance development and management of services provided across Community PathwayServices, supporting the Head of Community Pathways to achieve Health Board and Divisional Objectives.
An energised enthusiast for continuous improvement, the post holder will be a key change agent, working closely with clinicians, seniormanagers and across the Therapy Directorate, within the Family and Therapy Services Division, with Primary Care performance team andcorporate information and performance departments within the Health Board to identify opportunities for service modernisation, improving thepatient flow and experience.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
You will be working with multi disciplinary teams comprising exercise professionals, occupational therapists, physiotherapists, psychologists and medical staff.
The post holder will:
- Line manage the MSK Hub Administration Team Lead and be responsible for the functioning of the MSK Hub admin team andadministrative function of Symptom Management Service (SMS)
- Support the administrative function of Community Neurological Rehabilitation Service.
- Undertake the analysis, interpretation and reporting of data for Community Pathway Services, Primary Care, MSK Hub and therapies, providing regular reports to the Head of Community Pathways, senior management within community pathways, Clinical Director of Therapies and Directorate team and Divisional Performance & Development Manager. Also, as agreed with the Head of Community Pathways to provide reports for the Primary Care and Community Division, Scheduled Care and corporate departments as required.
- Assist, and where appropriate lead, with the production, monitoring and reporting of benchmarking and research information for specific purposes, interpreting and action as required.
- Develop and produce new information reports in line with Community Pathways transformation across multiple registration and documentation systems within the Health Board and using the information from this, lead the transition to new reporting systems.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills and Attributes
Essential
- Ability to develop & monitor policies & procedures
- Extensive knowledge of and ability to use the Patient Administration System (Welsh PAS) and other patient registration systems
- Knowledge of Clinical Workstation (CWS), Welsh Clinical Portal and Qlik
- Knowledge of demand/capacity modelling techniques
- Ability to identify, investigate and plan recovery and improvement for data quality and administration system
- Good working knowledge of NHS data dictionary definitions, data standards and statutory reporting
- Excellent written communication skills
- Ability to work on own initiative, but also as part of a team
- Good attention to detail
- Ability to demonstrate excellent prioritisation, organisation and time management skills
- Ability to analyse complex problems and deliver practical and workable solutions to address them
- Ability to prioritise conflicting workloads in the face of competing demands
- Change management skills
Desirable
- Sound understanding of principles of Statistical Process Control and its application
- Facilitation skills (small groups)
- Welsh Language Skills
Experience
Essential
- Significant experience in an information or performance role across a number of Health Board systems and processes
- Experience of proactive waiting list management
- Experience of project management, modernisation or remodelling of services
Desirable
- Experience of financial planning and monitoring
- Knowledge of records management
- Knowledge of complaints management
Qualifications and knowledge
Essential
- Qualified to degree level or equivalent experience in a senior administration role Plus diploma level training or experience in management or project management
- Evidence of continuing professional developmen
Desirable
Person Specification
Skills and Attributes
Essential
- Ability to develop & monitor policies & procedures
- Extensive knowledge of and ability to use the Patient Administration System (Welsh PAS) and other patient registration systems
- Knowledge of Clinical Workstation (CWS), Welsh Clinical Portal and Qlik
- Knowledge of demand/capacity modelling techniques
- Ability to identify, investigate and plan recovery and improvement for data quality and administration system
- Good working knowledge of NHS data dictionary definitions, data standards and statutory reporting
- Excellent written communication skills
- Ability to work on own initiative, but also as part of a team
- Good attention to detail
- Ability to demonstrate excellent prioritisation, organisation and time management skills
- Ability to analyse complex problems and deliver practical and workable solutions to address them
- Ability to prioritise conflicting workloads in the face of competing demands
- Change management skills
Desirable
- Sound understanding of principles of Statistical Process Control and its application
- Facilitation skills (small groups)
- Welsh Language Skills
Experience
Essential
- Significant experience in an information or performance role across a number of Health Board systems and processes
- Experience of proactive waiting list management
- Experience of project management, modernisation or remodelling of services
Desirable
- Experience of financial planning and monitoring
- Knowledge of records management
- Knowledge of complaints management
Qualifications and knowledge
Essential
- Qualified to degree level or equivalent experience in a senior administration role Plus diploma level training or experience in management or project management
- Evidence of continuing professional developmen
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
