Job summary
An exciting opportunity has arisen within Aneurin Bevan University Health Boards Primary Care Contract Team. We are looking to appoint a highly motivated Senior Manager to join our Contracting Team.
As a Senior Primary Care Manager, you will be responsible for managing all contracting aspects and service development.
The post holder will have a sound knowledge of primary care and experience of staff management. You must have the capability to function well as part of a team and be able to work independently. You must have excellent interpersonal skills that will facilitate a flexible approach to problem solving.
Whilst this is a permanent role, applications will be accepted from those individuals who wish to seek a development opportunity via secondment. Please indicate in your supporting information the option you wish to be considered for.
If you would like to discuss any aspect of the post, please contact Jodie Collins, Deputy Head of Primary Care on 07896 213798.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will have a lead role for the strategic development of General Dental Services (GDS) and General Optometric Services (GOS), across Aneurin Bevan University Health Board and will also support the strategic development of general medical services (GMS) and primary care prison services as required
The focus of this role will be to lead the development and implementation of Aneurin Bevan University Health Board strategies and plans for GDS and GOS, and also support the programme for GMS
The post holder will provide vision, leadership, strategic and professional management combined with providing an operational framework for Service Development Managers, working with the Deputy and Head of Primary Care, Assistant Medical Director, Clinical Directors, Heads of Service/Locality Managers and other senior managers in the development and delivery of primary care services, to oversee the provision of a modernised, patient focused service across the Health Board by providing innovative, pro-active advice and support to the organisation on primary care strategies and approaches in the Division
The post holder will undertake a key role to ensure effective and efficient delivery of Primary Care Services by providing leadership for operational management for GDS and GOS, supporting GMS, to maximise the contribution to patient care by Independent Contractors, across Aneurin Bevan University Health Board
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
MANAGEMENT & LEADERSHIP
To lead the Primary Care operational groups specifically for GDS and GOS and provide support for GMS services as required.
To ensure that the aims and objectives for Aneurin Bevan University Health Board pertaining to GDS, GOS and GMS services are clearly communicated to staff members within the Division.
To provide leadership to the Service Development Managers on the operational implementation framework for the contracts/regulations for GDS, GOS and GMS.
COMMUNICATIONS AND RELATIONSHIPS
Using and understanding complex information, multi-factorial strands of communication both inside and external to the organisation.
Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language.
Develop effective working relationships with all independent contractors within ABUHB to facilitate a transparent and collaborative approach to primary care developments within the Health Board.
Develop close working relationships with the local professional bodies/committees for GDS and GOS along with GMS to facilitate good employee relations to enable the HB to deliver its financial targets and business objectives.
To provide and receive highly complex, highly sensitive or highly contentious information. Where developed persuasive, motivational, negotiating, training, empathetic or reassurance skills are required. Required to overcome significant barriers to acceptance, drawing on the highest level of interpersonal communication skills.
ANALYTICAL AND JUDGEMENT SKILLS
Exercise judgement involving highly complex facts and figures and situations which require the analysis, interpretation, and comparison of a range of options, relating to primary care operational delivery.
Able to analyse and assess conflicting information where expert opinion may differ, or information may not be viable relying on judgment and critical thinking to deliver an appropriate outcome.
Exercise specialist knowledge across a range of managerial work procedures and practices underpinned by theoretical knowledge and practical experience.
Interpret data from independent contractors for a variety of purposes to feed into service development.
Creates reports from internal and external sources, in addition to those provided by the independent contractors, that allow evaluation of Health Board services.
PLANNING AND ORGANISATION
Formulate long term strategic plans for independent GDS and GOS along with GMS contractors, which reflect and fit with the Health Boards overall strategic plans and five-year framework.
Implement Local Service Plans, which relate specifically to GDS and GOS along with GMS and monitor their implementation.
Support Estates development and contribute to the Estates strategy.
Plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives.
Regularly monitor and review plans and adjust for changes in local need and in response to changes in national policy guidance.
Lead projects, across the Health Board to deliver innovation service improvements in Primary Care to reflect the agreed strategies and business plans.
Responsible for effectiveness of activity monitoring as a means for ongoing review of services and their delivery against all improvement programmes.
To review the strategy for delivery of GDS, GOS and GMS services in primary care and to facilitate the development of independent contractors to maximise efficiency of the service for patients and contractors.
Ensure that changes implemented, and the policies written and concepts developed are in line with latest Welsh Governments guidelines and best practices.
POLICY AND SERVICE DEVELOPMENT
Ensuring that all strategies are fit for purpose, fair and transparent to support improved access and outcomes for patients and provide high quality care.
Responsible for ensuring a range of Welsh Government policy is implemented for independent dental, optometry and community pharmacy contractor services.
Implementation of a range of policy initiatives to deliver upon the Health Boards agenda for continuous improvement.
Work with key partners within the Division to ensure collaborative schemes for delivery of strategy and service developments reflects ABUHB priorities.
Develop models to modernise structures that support new ways of working and future service development.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
MANAGEMENT & LEADERSHIP
To lead the Primary Care operational groups specifically for GDS and GOS and provide support for GMS services as required.
To ensure that the aims and objectives for Aneurin Bevan University Health Board pertaining to GDS, GOS and GMS services are clearly communicated to staff members within the Division.
To provide leadership to the Service Development Managers on the operational implementation framework for the contracts/regulations for GDS, GOS and GMS.
COMMUNICATIONS AND RELATIONSHIPS
Using and understanding complex information, multi-factorial strands of communication both inside and external to the organisation.
Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language.
Develop effective working relationships with all independent contractors within ABUHB to facilitate a transparent and collaborative approach to primary care developments within the Health Board.
Develop close working relationships with the local professional bodies/committees for GDS and GOS along with GMS to facilitate good employee relations to enable the HB to deliver its financial targets and business objectives.
To provide and receive highly complex, highly sensitive or highly contentious information. Where developed persuasive, motivational, negotiating, training, empathetic or reassurance skills are required. Required to overcome significant barriers to acceptance, drawing on the highest level of interpersonal communication skills.
ANALYTICAL AND JUDGEMENT SKILLS
Exercise judgement involving highly complex facts and figures and situations which require the analysis, interpretation, and comparison of a range of options, relating to primary care operational delivery.
Able to analyse and assess conflicting information where expert opinion may differ, or information may not be viable relying on judgment and critical thinking to deliver an appropriate outcome.
Exercise specialist knowledge across a range of managerial work procedures and practices underpinned by theoretical knowledge and practical experience.
Interpret data from independent contractors for a variety of purposes to feed into service development.
Creates reports from internal and external sources, in addition to those provided by the independent contractors, that allow evaluation of Health Board services.
PLANNING AND ORGANISATION
Formulate long term strategic plans for independent GDS and GOS along with GMS contractors, which reflect and fit with the Health Boards overall strategic plans and five-year framework.
Implement Local Service Plans, which relate specifically to GDS and GOS along with GMS and monitor their implementation.
Support Estates development and contribute to the Estates strategy.
Plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives.
Regularly monitor and review plans and adjust for changes in local need and in response to changes in national policy guidance.
Lead projects, across the Health Board to deliver innovation service improvements in Primary Care to reflect the agreed strategies and business plans.
Responsible for effectiveness of activity monitoring as a means for ongoing review of services and their delivery against all improvement programmes.
To review the strategy for delivery of GDS, GOS and GMS services in primary care and to facilitate the development of independent contractors to maximise efficiency of the service for patients and contractors.
Ensure that changes implemented, and the policies written and concepts developed are in line with latest Welsh Governments guidelines and best practices.
POLICY AND SERVICE DEVELOPMENT
Ensuring that all strategies are fit for purpose, fair and transparent to support improved access and outcomes for patients and provide high quality care.
Responsible for ensuring a range of Welsh Government policy is implemented for independent dental, optometry and community pharmacy contractor services.
Implementation of a range of policy initiatives to deliver upon the Health Boards agenda for continuous improvement.
Work with key partners within the Division to ensure collaborative schemes for delivery of strategy and service developments reflects ABUHB priorities.
Develop models to modernise structures that support new ways of working and future service development.
Person Specification
Qualifications and Knowledge
Essential
- Masters Degree level education or equivalent experience
- Evidence of continuing professional development
- Professional or managerial qualification or equivalent experience
- Sound working knowledge of typical software packages including Word, Excel, PowerPoint and Internet Explorer
- Strong working knowledge of key areas of national policy related to primary care providers including GMS/PMS, GDS/PDS and Ophthalmology contracts
- Working knowledge of national NHS contractual frameworks
Desirable
- Prince or other relevant project or programme management qualification
- Working knowledge of national NHS contractual frameworks
Experience
Essential
- Three year's direct service commissioning experience at a senior level, ideally including the planning, negotiation and performance management of service level agreements and / or annual investment plans at an organisational level
- Experience in interpreting complex national primary care policy or statutory frameworks and from these creating and presenting credible local policies and commissioning frameworks to ensure ownership and delivery within a local context
- Experience in developing effective multi-agency / professional partnerships to achieve complex objectives
- Experience in managing people to effectively manage performance and development of employee talent to achieve individual and organisational goals
- Experience in managing budgets within allocated resources
- Experience in involving service users and clinicians / practitioners in service planning and prioritisation and in responding to complaints or care issues
Desirable
- Direct experience of working effectively with(in) primary care
Skills and Attributes
Essential
- Ability to interpret complex primary care strategy and policy, quickly identifying organisational and political implications, and fit with other Health Board priorities
- Ability to influence others from a range of professional backgrounds, particularly when opposed or resistant to change
- Ability to communicate clearly, and succinctly, both orally and in writing
- Ability to develop and articulate rational and persuasive options from complex and sometimes overlapping or conflicting policy requirements
- Strong negotiations skills, applicable to the negotiation of NHS primary care contracts
- Ability to confidently interpret and analyse complex financial, activity and performance related information, and to triangulate and scrutinise information from different sources
- Ability to develop credible business cases or service development plans, articulating (verbally and in writing) the rationale for change and financial, legal, political, service and risk implications, and setting out rational options for future action
- Politically aware, able to anticipate areas of potential significant resistance or potential areas for collaboration and to develop positive strategies to maximise achievement of key objectives
- A team player, keen to maximise the corporate effectiveness of the organisation
- Able to quickly achieve and maintain professional credibility with peers and local managerial and clinical leaders
- Able to adapt personal style and approach depending on the situation and the individuals with which the post-holder is working, including patients and carers, to achieve key objectives
- Able to deal constructively with conflict and resistance to PCT decisions, being open to challenge and scrutiny, willing to explain and take responsibility for the rational for decisions made
- Able to deal professionally and sensitively with patients and staff, particularly when imparting potentially unwelcome information
- A self-starter, able to work autonomously to manage key objectives within required timescales
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Ability to work flexibly travelling locally and nationally and able to attend meetings, occasionally out of normal working hours
- Satisfactory Standard DBS clearance check
Person Specification
Qualifications and Knowledge
Essential
- Masters Degree level education or equivalent experience
- Evidence of continuing professional development
- Professional or managerial qualification or equivalent experience
- Sound working knowledge of typical software packages including Word, Excel, PowerPoint and Internet Explorer
- Strong working knowledge of key areas of national policy related to primary care providers including GMS/PMS, GDS/PDS and Ophthalmology contracts
- Working knowledge of national NHS contractual frameworks
Desirable
- Prince or other relevant project or programme management qualification
- Working knowledge of national NHS contractual frameworks
Experience
Essential
- Three year's direct service commissioning experience at a senior level, ideally including the planning, negotiation and performance management of service level agreements and / or annual investment plans at an organisational level
- Experience in interpreting complex national primary care policy or statutory frameworks and from these creating and presenting credible local policies and commissioning frameworks to ensure ownership and delivery within a local context
- Experience in developing effective multi-agency / professional partnerships to achieve complex objectives
- Experience in managing people to effectively manage performance and development of employee talent to achieve individual and organisational goals
- Experience in managing budgets within allocated resources
- Experience in involving service users and clinicians / practitioners in service planning and prioritisation and in responding to complaints or care issues
Desirable
- Direct experience of working effectively with(in) primary care
Skills and Attributes
Essential
- Ability to interpret complex primary care strategy and policy, quickly identifying organisational and political implications, and fit with other Health Board priorities
- Ability to influence others from a range of professional backgrounds, particularly when opposed or resistant to change
- Ability to communicate clearly, and succinctly, both orally and in writing
- Ability to develop and articulate rational and persuasive options from complex and sometimes overlapping or conflicting policy requirements
- Strong negotiations skills, applicable to the negotiation of NHS primary care contracts
- Ability to confidently interpret and analyse complex financial, activity and performance related information, and to triangulate and scrutinise information from different sources
- Ability to develop credible business cases or service development plans, articulating (verbally and in writing) the rationale for change and financial, legal, political, service and risk implications, and setting out rational options for future action
- Politically aware, able to anticipate areas of potential significant resistance or potential areas for collaboration and to develop positive strategies to maximise achievement of key objectives
- A team player, keen to maximise the corporate effectiveness of the organisation
- Able to quickly achieve and maintain professional credibility with peers and local managerial and clinical leaders
- Able to adapt personal style and approach depending on the situation and the individuals with which the post-holder is working, including patients and carers, to achieve key objectives
- Able to deal constructively with conflict and resistance to PCT decisions, being open to challenge and scrutiny, willing to explain and take responsibility for the rational for decisions made
- Able to deal professionally and sensitively with patients and staff, particularly when imparting potentially unwelcome information
- A self-starter, able to work autonomously to manage key objectives within required timescales
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other
Essential
- Ability to work flexibly travelling locally and nationally and able to attend meetings, occasionally out of normal working hours
- Satisfactory Standard DBS clearance check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Llanarth House
Unit 1, Newbridge Gateway, Bridge Street, Newbridge
Caerphilly
NP11 5GH
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)
