Job summary
Band 3 Administration Support Officer
37.5 hours per week
Permanent
An exciting opportunity has arisen for a dedicated and enthusiastic individual to provide administrative support to the Torfaen Community Resource Team (CRT) and Neighbourhood Care Network (NCN), primarily supporting the Clinical Assessment Team for Care Homes (CATCH) Team. Torfaen CRT is a multi-disciplinary, intermediate care service, centred on providing patients with care and/or treatment within their own home across Torfaen locality.
Duties include general administrative support to CRT and CATCH staff members, coordinating daily referrals, liaising with GP's, care home staff and wider health professionals, maintenance of databases, processing incoming & outgoing emails. A full description of core duties is available to view in the job description within.
The successful candidate will have the ability to work well as part of a team, be flexible to the needs of the service and demonstrate a commitment to achieving high quality standards of work. Excellent communication and interpersonal skills are required as you liaise with staff members and the wider community multi-disciplinary team.
Administrative and /or secretarial experience within NHS healthcare is desirable.
Main duties of the job
- To provide general secretarial/administrative duties to a high standard
- To act as a first point of contact , dealing professionally and appropriately with telephone referrals and other enquiries for the CATCH Team and CRT Service
- The post holder will be required to work flexibly and independently, referring to their manager when necessary.
- Utilising healthcare IT systems (CWS, Medsecs, WPAS, Civica etc.) and Microsoft IT systems (Word, Excel etc.)
- Responsible for general admin duties including typing of letters
- To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Skills & Attributes
Essential
- Good organisational abilities
- Good management skills
- Good verbal and written communication skills
- Ability to adapt to changes in work routine
Desirable
- Ability to work flexibly within a team
- Welsh Speaking
Experience
Essential
- Administrative/secretarial experience preferably within NHS healthcare environment
- Experience of communicating with all levels of personnel
Desirable
- Experience of working in an MDT setting
- Experience of processing orders through Oracle
Qualifications & Knowledge
Essential
- Knowledge of admin procedures, systems & activities
- Vocational Level 3 or equivalent demonstrable knowledge & experience
- Advanced keyboard skills - word processing, Excel & use of a wide range of computer systems
- Trained/competent user of IT applications - Myrddin, CSW, Medsecs, Outlook, Word, PowerPoint, Excel & other databases
Desirable
- Knowledge & understanding of health records function & data protection
- Knowledge of NHS office procedures
Person Specification
Skills & Attributes
Essential
- Good organisational abilities
- Good management skills
- Good verbal and written communication skills
- Ability to adapt to changes in work routine
Desirable
- Ability to work flexibly within a team
- Welsh Speaking
Experience
Essential
- Administrative/secretarial experience preferably within NHS healthcare environment
- Experience of communicating with all levels of personnel
Desirable
- Experience of working in an MDT setting
- Experience of processing orders through Oracle
Qualifications & Knowledge
Essential
- Knowledge of admin procedures, systems & activities
- Vocational Level 3 or equivalent demonstrable knowledge & experience
- Advanced keyboard skills - word processing, Excel & use of a wide range of computer systems
- Trained/competent user of IT applications - Myrddin, CSW, Medsecs, Outlook, Word, PowerPoint, Excel & other databases
Desirable
- Knowledge & understanding of health records function & data protection
- Knowledge of NHS office procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
