Job summary
Are you looking for an exciting opportunity to work within a supportive team? The Therapies booking centre within Aneurin Bevan University Health Board is looking to recruit an enthusiastic and well-motivated individual to join the team.
Our administrators are a key part of the experience for people using our services, an essential team member to support patients and clinical staff, and a vital part in the quality, outcomeand value of the service we deliver.
We are looking for compassionate, problem-solving administrative staff and we will be keen to support development by senior administrative staff.
We are looking to appointment someone who embraces change and wants to develop a broad base of experience across the Therapies. This is a vital role within the Therapy Services Booking Centre and requires you to be a committed, motivated, organised, and a pro-active individual.
Excellent communication skills together with the ability to work as part of a team and under the pressure of ongoing deadlines are essential requirements for this post.
You will be required to be computer literate with experience of MS Office 365. A good working knowledge of the Health Boards IT systems including WelshPAS and CWS is desirable.
Main duties of the job
The Therapy Services' Booking Administrator role undertakes the waiting list management and patient focused booking in accordance with WG guidelines for the departments of Weight Management, Dietetics, Occupational Therapy and Therapies Symptom Management Service.
The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education/Qualification
Essential
- Good standard of education to level of GCSE or NVQ or equivalent.
- Knowledge of administrative procedures and systems,
- Evidence of continuous professional development
Desirable
- Customer service training
Knowledge & Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the general public
- Proficient in use of software packages including MS Office 365
Desirable
- Knowledge of WG guidelines in relation to waiting times
- Understanding of Health Board policies and procedures including HR
- Detailed knowledge of WPAS & CWS
Skills & Ability
Essential
- Excellent communication skills
- Polite and professional telephone manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality and accurate standards of work
- Ability to work as part of a team and using own initiative
- Remain professional at all times
- Ability to develop good and effective employee relations
- Flexible to the needs of the service
Desirable
Person Specification
Education/Qualification
Essential
- Good standard of education to level of GCSE or NVQ or equivalent.
- Knowledge of administrative procedures and systems,
- Evidence of continuous professional development
Desirable
- Customer service training
Knowledge & Experience
Essential
- Previous clerical experience and administration processes
- Experience of dealing with the general public
- Proficient in use of software packages including MS Office 365
Desirable
- Knowledge of WG guidelines in relation to waiting times
- Understanding of Health Board policies and procedures including HR
- Detailed knowledge of WPAS & CWS
Skills & Ability
Essential
- Excellent communication skills
- Polite and professional telephone manner
- Empathy, tact and diplomacy when dealing with difficult situations
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality and accurate standards of work
- Ability to work as part of a team and using own initiative
- Remain professional at all times
- Ability to develop good and effective employee relations
- Flexible to the needs of the service
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
