Service Improvement Manager

Job summary

Following the successful opening of the Grange University Hospital in November 2020, ABUHB continues to roll out change in the wider system to support the new model, and require a strong, focused and mobilised team to continue the work started by Clinical Futures. The Service Improvement Managers, who will sit within the newly formed PMO within Planning, will support the key priorities as identified across the GUH and wider system. Working as part of the Planning team, the post-holder will work alongside clinical and non-clinical staff including identified leads to support the delivery of key elements of the service change plans.

The post-holder will be expected to work with Senior Programme Managers, to formulate project plans to deliver priorities ensuring that they are co-ordinated and their benefits are clearly defined. The post holder will be pivotal in driving forward the project implementations and improvements, ensuring that they are delivered to key timescales and managing barriers to ensure that they are overcome.

Main duties of the job

Support and enable service leads to develop project plans and quality improvement plans to improve services and support transformational change. This will include coaching and mentoring, persuading and negotiating, resource planning, standard setting, performance management and team and individual development in multi-disciplinary teams across the organisation.

Work with operational teams to help embed a culture of continuous improvement and professional excellence. This will require well developed communication skills in order to successfully challenge current practices and propose large scale change.

To present new ways of working and project management and quality improvement principles to both clinical and administrative teams across the system at every level.

Lead in the development of project management and quality improvement resources, including project plans, communication plans, benefits plans and risks and issues logs.

To communicate project developments and quality improvements to the wider Health Board and interpret their impact for the hospital.

Act as a source of project management and quality improvement expertise, providing expert advice across the hospital as required.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.