Job summary
Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board embraces mobility both in primary and secondary care settings.
Reporting to the ICT System Team Leader, the post holder will be part of a team that supports the ICT infrastructure of the Health Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services.
Main duties of the job
The post holder will be required to function effectively in a busy customer focused and technically challenging environment within ICT Services. The post holder will work as part of the Infrastructure Team within ICT Services and will undertake the technical tasks required in providing a comprehensive systems support service to the Health Board. The post holder will be involved in project and technical support. This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide a level of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICT Services and its customers. There may be a requirement, at times, to work outside of standard working hours and/or on an on-call basis
The post holder will be required to develop and maintain working relationships with:-
ICT Services staff at all levels Health Board staff at all levels including: members of the Informatics department, Facilities Management Contact Centre Staff, Works and Estates Project Officers NWIS and colleagues within the Health Board and counterparts throughout Wales Suppliers External support organisations Other organisations e.g. WAG, Social Services etc.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction with Health Board staff at all levels will be of the utmost importance, in
join on an ongoing basis of out of hours on-call escalation rota.
The post holder will be based in Mamhilad, but able to travel to any of the Health Board premises.
Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.
Staff may be required to work cross speciality as part of a virtual team within the ICT Operations area as required by service and ICT Technical Services Manager.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction with Health Board staff at all levels will be of the utmost importance, in
join on an ongoing basis of out of hours on-call escalation rota.
The post holder will be based in Mamhilad, but able to travel to any of the Health Board premises.
Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required.
Staff may be required to work cross speciality as part of a virtual team within the ICT Operations area as required by service and ICT Technical Services Manager.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Attributes
Essential
- Educated to Degree level or equivalent demonstrable level of experience and knowledge
- Additional specialist knowledge in relation to Information Technology i.e. MCSE/CCNA or MCP
- Evidence of Continual Professional Development
Desirable
- ITIL Intermediate Lifecycle qualification
Experience
Essential
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Technical and practical knowledge of SQL Server
- Technical and practical knowledge of Microsoft systems support.
- Technical and practical knowledge of UNIX systems.
- Technical and practical knowledge of Servers and associated infrastructure support systems for large corporate environments
- Experience of project management of technical systems projects or technical sections of major systems projects
- Experience of using a major call management / helpdesk application management.
- Working in an ITIL structured ICT department
- Maintaining technical documentation
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
Aptitude and Abilities
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Able to work as part of a Team
- Good Leadership skills
- Good organisational skills
- Able to deal effectively with staff, customers, and suppliers at all levels
Desirable
- Ability to speak Welsh
- Understanding of ITIL service management functions and processes
Other
Essential
- Able to work as part of an On-Call Rota for out of hours' escalation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work.
Person Specification
Attributes
Essential
- Educated to Degree level or equivalent demonstrable level of experience and knowledge
- Additional specialist knowledge in relation to Information Technology i.e. MCSE/CCNA or MCP
- Evidence of Continual Professional Development
Desirable
- ITIL Intermediate Lifecycle qualification
Experience
Essential
- Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
- Technical and practical knowledge of SQL Server
- Technical and practical knowledge of Microsoft systems support.
- Technical and practical knowledge of UNIX systems.
- Technical and practical knowledge of Servers and associated infrastructure support systems for large corporate environments
- Experience of project management of technical systems projects or technical sections of major systems projects
- Experience of using a major call management / helpdesk application management.
- Working in an ITIL structured ICT department
- Maintaining technical documentation
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
Aptitude and Abilities
Essential
- Excellent communication and interpersonal skills, verbal and written and reporting skills
- Able to work as part of a Team
- Good Leadership skills
- Good organisational skills
- Able to deal effectively with staff, customers, and suppliers at all levels
Desirable
- Ability to speak Welsh
- Understanding of ITIL service management functions and processes
Other
Essential
- Able to work as part of an On-Call Rota for out of hours' escalation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
