Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
An opportunity has arisen to join the Clinical Applications, Implementation Support & Training (CAIST) Team within the Digital, Data and Technology Directorate to recruit a full time, permanent Clinical Applications Officer. This would be an excellent opportunity to gain experience and skills to further your career. The team are responsible for developing and implementing new clinical systems and supporting major system such as WelshPAS (WPAS), Clinical Workstation (CWS) CareFlow, and Welsh Community Care information System (WCCIS) .
The successful candidate should have a good understanding of using computers and Microsoft O365. Experience of using NHS clinical systems would be advantageous.
Main duties of the job
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
Please refer to the attached job description and personal specification for the job role. If you think you are the right person for the job, we welcome your application.
The ability to speak Welsh is desirable for this post; Welsh and / or English speakers are equally welcome to apply.
Please note that we will only accept applications from staff currently employed by Aneurin Bevan University Health Board
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS Organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage on your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care, serving a population over 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work/life balance, provide Occupational Health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to homes as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialists and critical care and is the newest addition to the clinical futures strategy which opened November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
Person Specification
Qualifications
Essential
- A level standard or equivalent qualification / experience
- ITIL or equivalent ICT qualification or skills
- Training Qualification or willingness to undertake
Desirable
- Supervisory Qualification
Experience
Essential
- Extensive knowledge of Health Boards core systems such as CWS / WPAS / WCCIS / CareFlow / WCP
- Previous training experience
- NHS administration experience
Desirable
- Supervisory experience
- Previous Help Desk or Customer Service experience
Knowledge
Essential
- Excellent level of knowledge of clinical workflows and NHS processes
- Specialist knowledge of some of the Health Boards core systems
- Knowledge of NHS Data Dictionary
- Aware of Organisational Policies and Procedures
Desirable
- Knowledge of Service Management processes
- Creating/maintaining documentation
- Understanding of Project Methodology
- Good knowledge of key contacts throughout the Health Board
Skills
Essential
- Highly proficient in the use of MS Office 365
- Excellent communication skills with all levels of staff
- Excellent customer service skills
- Ability to interpret facts and decide on outcomes
- Ability to prioritise and plan workloads to meet deadlines effectively
- Ability to supervise staff
- Able to work within guidelines and policies
- Proven organisational Skills
Desirable
- Ability to learn new software packages quickly
- Efficient use of a call system such as Seren (Halo) prioritising and escalating tickets
Personal Attributes
Essential
- Well organised, logical thinking and reliable
- Team player and also able to work independently using own initiative
- Mature approach and good communicator
- Able to maintain high levels of confidentiality
- Able to work under pressure
- Confident & self-motivated
- Able to travel to undertake the duties of the post at various locations
- Flexible approach to working arrangements. (Occasionally required to work unsociable hours)
Desirable
Person Specification
Qualifications
Essential
- A level standard or equivalent qualification / experience
- ITIL or equivalent ICT qualification or skills
- Training Qualification or willingness to undertake
Desirable
- Supervisory Qualification
Experience
Essential
- Extensive knowledge of Health Boards core systems such as CWS / WPAS / WCCIS / CareFlow / WCP
- Previous training experience
- NHS administration experience
Desirable
- Supervisory experience
- Previous Help Desk or Customer Service experience
Knowledge
Essential
- Excellent level of knowledge of clinical workflows and NHS processes
- Specialist knowledge of some of the Health Boards core systems
- Knowledge of NHS Data Dictionary
- Aware of Organisational Policies and Procedures
Desirable
- Knowledge of Service Management processes
- Creating/maintaining documentation
- Understanding of Project Methodology
- Good knowledge of key contacts throughout the Health Board
Skills
Essential
- Highly proficient in the use of MS Office 365
- Excellent communication skills with all levels of staff
- Excellent customer service skills
- Ability to interpret facts and decide on outcomes
- Ability to prioritise and plan workloads to meet deadlines effectively
- Ability to supervise staff
- Able to work within guidelines and policies
- Proven organisational Skills
Desirable
- Ability to learn new software packages quickly
- Efficient use of a call system such as Seren (Halo) prioritising and escalating tickets
Personal Attributes
Essential
- Well organised, logical thinking and reliable
- Team player and also able to work independently using own initiative
- Mature approach and good communicator
- Able to maintain high levels of confidentiality
- Able to work under pressure
- Confident & self-motivated
- Able to travel to undertake the duties of the post at various locations
- Flexible approach to working arrangements. (Occasionally required to work unsociable hours)
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
