Job summary
An excellent opportunity has arisen to join the service management team within the Digital, Data & Technology Directorate as Digital Services Change Manager.
Aneurin Bevan University Health Board (ABUHB) has a large and complex digital service estate that underpins the delivery of digital health care. We support around 16,000 users and over 200 services across more than 120 sites.
The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board adopts mobility both in primary and secondary care settings.
You will be responsible for the overall performance monitoring, evaluation, and review of the ITIL Change Enablement Practice through the management of Key Performance Indicators (KPIs) and Critical Success Factors (CSF).
As part of this role you may be required to participate in the department on call rota dealing with potential management escalations.
Main duties of the job
You will have specific responsibility for ensuring requested changes and releases of applications, services and infrastructure into the production environment are risk minimised, controlled and communicated. This is to be achieved by:
- Taking ownership of the change enablement policy, process and procedures ensuring that they are regularly reviewed and fit for purpose, and aligned with ITIL Change Enablement best practice.
- Managing the creation, scheduling, approval and successful release of requests for change (RFC), ensuring minimum impact to live service performance.
- Chairing the Digital Services Change Advisory Board with relevant stakeholders.
- Maintaining the forward schedule of change and communicating to the organisation and 3rd party suppliers.
You will need be an excellent communicator and influencer, allowing you to build and maintain strong relationships within the Directorate, and with the wider Health Board and 3rd party suppliers. This will allow you to manage, implement and maintain standardised ways of working by applying the principles of the ITIL framework.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent level of work experience and knowledge
- ITIL 3/4 foundation
- Change Management Qualification or equivalent demonstrable level of experience and knowledge
- Evidence of CPD
Desirable
- ITIL lifecycle qualification in Service Transition or equivalent
Experience
Essential
- Able to demonstrate significant relevant work experience
- Relevant specialist ITIL knowledge gained through formal training and experience.
- Development of policy and procedures in complex environment.
- Presenting and preparing reports to senior management
- Service Improvement plans
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
- Experience of chairing meetings
Aptitude and Abilities
Essential
- Excellent understanding of Change Management best practices and terminology
- Act as an ambassador for Change/ Service Management
- Ability to work on own initiative
- Demonstrates a high level of interpersonal skills
Desirable
- Application of change management in a healthcare environment
values
Essential
- Able to describe a future goal or outcome and determine a roadmap to that outcome.
- Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self
- Cares about the service and service continuity and is willing to go the extra mile when necessary.
- Ability to communicate with all levels of the organisation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work.
- Proactive and dedicated to completing tasks.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent level of work experience and knowledge
- ITIL 3/4 foundation
- Change Management Qualification or equivalent demonstrable level of experience and knowledge
- Evidence of CPD
Desirable
- ITIL lifecycle qualification in Service Transition or equivalent
Experience
Essential
- Able to demonstrate significant relevant work experience
- Relevant specialist ITIL knowledge gained through formal training and experience.
- Development of policy and procedures in complex environment.
- Presenting and preparing reports to senior management
- Service Improvement plans
Desirable
- Experience of ICT service provision in a health care setting
- Wide ranging experience of ICT and service management principles
- Experience of chairing meetings
Aptitude and Abilities
Essential
- Excellent understanding of Change Management best practices and terminology
- Act as an ambassador for Change/ Service Management
- Ability to work on own initiative
- Demonstrates a high level of interpersonal skills
Desirable
- Application of change management in a healthcare environment
values
Essential
- Able to describe a future goal or outcome and determine a roadmap to that outcome.
- Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self
- Cares about the service and service continuity and is willing to go the extra mile when necessary.
- Ability to communicate with all levels of the organisation.
- Able to meet travel requirements of the role
- Flexible and adaptable to meet all aspects of the work.
- Proactive and dedicated to completing tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
