ICT Operational Support Engineer (Service Desk) - INTERNAL

Aneurin Bevan University Health Board

Information:

This job is now closed

Job summary

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.

An excellent opportunity has arisen to join ICT Services in ABUHB.

Reporting to the ICT Service Desk Team Lead, the post holder will be part of busy ICT Service Desk Team providing technical support to staff across ABUHB covering a wide range of technologies.

Main duties of the job

The role requires a self-motivated individual, able to demonstrate an aptitude for technology and a flair for troubleshooting. Able to demonstrate excellent customer service, have excellent planning and administrative skills and the ability to manage their time effectively ensuring all objectives and deadlines are met.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,524 to £28,010 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

040-AC186-0524

Job locations

Mamhilad House

Mamhilad Park Estate

Pontypool

NP4 0YP


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Knowledge and Experience

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Skills

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Personal Attributes

Essential

  • Meets all essential criteria as per attached job description/person specification

Other

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification
Person Specification

Qualifications

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Knowledge and Experience

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Skills

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Personal Attributes

Essential

  • Meets all essential criteria as per attached job description/person specification

Other

Essential

  • Meets all essential criteria as per attached job description/person specification

Desirable

  • Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Mamhilad House

Mamhilad Park Estate

Pontypool

NP4 0YP


Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Mamhilad House

Mamhilad Park Estate

Pontypool

NP4 0YP


Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

For questions about the job, contact:

Service Desk Lead

Geraint Powell

Geraint.powell3@wales.nhs.uk

01495765000

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,524 to £28,010 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

040-AC186-0524

Job locations

Mamhilad House

Mamhilad Park Estate

Pontypool

NP4 0YP


Supporting documents

Privacy notice

Aneurin Bevan University Health Board's privacy notice (opens in a new tab)