Administration Officer - Scheduling and Single Point of Access

Job summary

An exciting opportunity has arisen within the Public Health Nursing Service. We are looking for an enthusiastic and organised individual with an eye for detail. The successful candidate will have excellent communication skills, be flexible in their approach and be able to work effectively as an individual and as a member of a team. The Role will require Call Handling experience and use of Office 365 applications.

Duties will include Scheduling of all Healthy Child Wales clinics, ensuring clinic utilisation is maximised. Completion of weekly data validation checks, using Health Board systems and manning the Public Health Nursing Single Point of Access line, including logging all calls and referrals on the Public Health Nursing call system.

The successful candidate will have experience in data inputting and communicating with all levels of the organisation, they will become a valued member of team and have the opportunity to develop themselves professionally within the role.

Main duties of the job

• Receive telephone calls and deal with enquiries, received via the Single Point of Access line, communicating and liaising with patients, relatives, members of the public, other departments and services in a sensitive and tactful manner.
• To ensure that data input onto the Single Point of Access system/MS Bookings/Child Health System is accurate and within agreed timescales.
• To support with the co-coordinating/scheduling of clinics across the Health Visiting Service, ensuring that capacity is utilised to the maximum via the use of MS Bookings.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.